Shaping the Future: India’s Digital Evolution and Kyndryl’s Role in a Transforming Tech Landscape
CXOToday has engaged in an exclusive intervie with Arvind S Shetty, Kyndryl Leader – Global Development, CTO Org
1. With the rising focus on Digital Public Infrastructure, how do you see India’s digital ecosystem evolving, and where does Kyndryl fit within this landscape?
The accelerated adoption of evolving technology powered by a strong Digital India initiative built the foundation of India’s Digital Public Infrastructure. It has enabled citizens with access to services such as digital payment systems, identity authentication and digitally available public services while also fostering innovation through collaboration with businesses and industries. India’s DPI has built the foundation for our next phase of growth with its emphasis on scalability, inclusivity, and security.
As a leading technology services provider, Kyndryl supports the management and modernization of critical IT infrastructure that is an integral part of India’s evolving digital landscape. Kyndryl engages with industry leaders across sectors to modernize resilience of their infrastructure, continuously strengthen cybersecurity, and provide ethical AI-powered insights for navigating the complexities of Digital Public Infrastructure. By focusing on security, performance, and scalability, Kyndryl is enabling these organizations to unlock the full potential of DPI, fostering secure, efficient, and future-ready digital ecosystems.
2. Could you give a brief rundown of Kyndryl Bridge and its core capabilities?
Kyndryl Bridge is an AI-powered, open integration platform that provides insights and resiliency for new ways to run and transform digital businesses.
It is a platform designed to simplify the management and modernization of increasingly complex IT ecosystems, by seamlessly integrating artificial intelligence (AI) with operational data that enables enterprises to observe, derive insights, and orchestrate their entire IT landscape in real-time. This holistic capability empowers organizations with comprehensive visibility, insights and control over their diverse IT environments to predictive plan, manage, and maintain them without business interruption.
The platform centralizes management across hybrid environments and multi-cloud investments, providing actionable insights that enhance operational efficiency and empowers innovation. Kyndryl Bridge provides the ability to improve productivity by automating over 100 million manual tasks monthly, helps proactively prevent business disruptions, improve performance and realize significant cost savings—nearly $2 billion annually for its customers.
What sets Kyndryl Bridge apart is its seamless compatibility with existing technology ecosystems. Operating on a plug-and-play model, the platform integrates effortlessly into current setups without requiring system overhauls. This ensures that organizations can elevate their operational maturity while preserving the value of their previous investments, making Kyndryl Bridge a powerful ally in driving transformation and resilience.
3. How important is India as a market for Kyndryl Bridge?
As mentioned earlier, India’s digital and technology footprint is evolving at a very rapid pace, setting the stage for an unprecedented growth in the scale of data, technology adoption and demand for cloud and on-premise infrastructure.
Kyndryl Bridge’s capabilities are uniquely positioned to address this demand and help global and Indian enterprises in navigating their evolving technology requirements. Kyndryl leverages India’s tech talent to deliver innovative solutions to customers in India and across the world. India is one of the top ten countries for Kyndryl and our local teams were and are deeply involved in the development of Kyndryl Bridge.
4. How does Kyndryl Bridge utilize AI to strengthen its offerings?
Kyndryl Bridge integrates AI to revolutionize IT management by delivering predictive and conversational insights. The platform processes vast volumes of data, empowering enterprises to proactively anticipate and address potential system bottlenecks and ensure that critical issues are resolved before they impact operations. This transformation shifts businesses from reactive to proactive IT management, fundamentally enhancing their approach.
Kyndryl Bridge leverages continuous learning from industry-wide data and generates over 3 million actionable insights monthly to drive enhanced automation and operational efficiency.
Our collaborations with industry leaders like NVIDIA bring generative AI capabilities into the platform, enabling real-time analytics and advanced, industry-specific solutions tailored to complex challenges.
Kyndryl Bridge supports the sustainability posture of industries across the world, by providing a self-service, free, carbon assessment tool to help them understand the carbon footprint of their IT infrastructure.
5. What’s your perspective on the current tech landscape, and where do you see it evolving in the near future?
The current tech landscape is driven by powerful advancements grounded in ethical AI, automation, and quantum computing. AI is reshaping industries, offering new efficiencies and creative capabilities. You are likely already seeing how AI improves business decision-making, automation, and personalization.
Cloud computing and multi-cloud environments are pivotal in accelerating digital transformation, while edge computing supports real-time data processing. As security becomes a growing concern, the importance of ethical AI and robust cybersecurity measures is becoming more evident.
Looking ahead, AI will continue to integrate with other technologies, driving the rise of autonomous organizations. Quantum computing, though still emerging, will revolutionize data-heavy industries. The metaverse and blockchain will also further impact digital commerce and identity management.
