Press Release

Indian Telecom Stems Employee Churn as Attrition Rates Recede: TeamLease Data

Customer Facing and Technology Roles Drive Entry-level Hiring Demand in Indian Telecom

The Indian telecom industry witnessed a slowdown in overall workforce growth, even as demand for entry-level customer-facing (Sales, Support and Service) and technology roles remained positive, according to the latest data from TeamLease Services (NSE: TEAMLEASE).

While the industry’s associate workforce expanded by an impressive 51.05% in FY21-22, this growth moderated to 31.41% in FY23-24. However, telecom companies continued to actively hire field sales executives, customer relationship executives, retail executives, installation engineers, fibre repair executives, and cell site repair staff during this period.

“Our data reveals a dichotomy in the telecom sector’s workforce trends,” said Kartik Narayan, CEO-Staffing of TeamLease Services. “While the overall employee growth rate tapered, we witnessed a demand for young talent in customer-facing and technology roles that support the industry’s field operations and network infrastructure.”

The findings highlight the telecom workforce’s young demographics, with 56.8% in the age group of 18-29 years. This youthful employee base aligns with the industry’s frontline service delivery and tech deployment requirements.

Notably, the sector’s attrition rate declined from a peak of 58.4% in FY22-23 to 43.4% in FY23-24, this can be partially attributed to the slowed growth in the workforce size. Sustained average salaries between ₹24,600 – ₹25,475 likely supported employee retention efforts.

“While the slowdown in overall growth is notable, we are encouraged by improving attrition rates and sustained entry-level hiring traction,” said Subburathinam P, Chief Strategy Officer at TeamLease Services. “Our insights underscore telecom’s strong appeal among young job seekers and the industry’s efforts to attract this digital-savvy talent through competitive compensation.”

TeamLease’s data provides a comprehensive view into the evolving workforce dynamics of India’s telecom sector as it navigates a transitional phase marked by moderate growth but rising demand for specialized customer-facing roles and technology professionals.

Data Insights

FY21-22

FY22-23

FY23-24

Associate Growth (YoY)

51.05%

44.79%

31.41%

Attrition Rate

50.8%

58.4%

43.4%

Average Salary (INR)

24,609

24,630

25,475

 

% of Associates in Age Group

18-25 yr

26-29 yr

30-35 yr

36-40 yr

40+ yr

28.3%

28.5%

27.5%

9%

6.8%

 

% of Associates by Education Qualification

10th

12th

Graduate

Post Graduate

5.7%

30.9%

61.7%

1.8%

 

% of Associates in Work Tenure Group

0-1 yr

1-2 yr

2-3 yr

3-4 yr

4+ yr

72.2%

15.7%

5.0%

2.5%

4.6%

About Teamlease Staffing:

TeamLease Services is one of India’s leading people supply chain companies offering a range of solutions to 3700+ employers for their hiring, productivity, and scale challenges. A Fortune India 500 company listed on the NSE & BSE, TeamLease has hired 21 lakhs+ people to date. One of India’s fastest-growing employers, TeamLease also operates India’s first NAAC Accredited Skill University and India’s fastest-growing PPP Degree Apprenticeship Program. The Company offers solutions to large, medium, and small clients across the 3Es of Employment (over 2.66 lakh associates), Employability (over 5.5 lakh students) and Ease-of-doing Business (over 1000 employers). In FY2015, TeamLease rolled out DA (Degree Apprenticeship) to provide on-the-job training to apprentices.