Press Release

iThink Logistics launches an advanced weight discrepancy management dashboard to streamline e-commerce operations

iThink’s weight discrepancy dashboard will enable e-commerce sellers with real-time solutions for weight discrepancies, boosting operational efficiency.

iThink Logistics, a Mumbai-based integrated logistics and supply chain solutions provider, proudly announces the launch of its innovative Weight Discrepancy Management Dashboard. The Dashboard is designed to help e-commerce sellers manage and resolve weight discrepancies with ease, thereby enhancing the operational efficiency of e-commerce sellers.

Weight discrepancy has long been a significant pain point for e-commerce sellers, causing a host of operational and financial challenges. This issue arises when there is a mismatch between the weight of a package recorded by an e-commerce seller and the weight measured by the logistics partner during the shipping process. Such discrepancies can occur due to inaccurate scales, human error, or package tampering, and they can lead to financial losses for sellers through overcharges for shipping costs, affecting profit margins and potentially resulting in penalties.

iThink’s solution to weight discrepancy issues within the industry is revolutionizing the way e-commerce sellers manage these challenges with the launch of its innovative new dashboard. This powerful tool tackles a major pain point in the industry by offering instant notifications of weight mismatches for immediate resolution during billing. It seamlessly integrates with existing e-commerce platforms and logistics systems, eliminating the need for extensive modifications. This ensures a user-friendly experience for sellers without disrupting their existing workflows. Easy data synchronization between sellers and logistics partners guarantees accurate weight measurements, fostering clear communication and reducing the potential for billing disputes.

By leveraging the Weight Module on iThink Logistics dashboard, e-commerce sellers can achieve significant benefits. They can minimize financial losses incurred due to weight discrepancies, streamline dispute resolution processes, and improve overall operational efficiency. Ultimately, this leads to a better customer experience and a more profitable and streamlined business operation.

iThink Logistics has always looked to improve the functioning of the logistics ecosystem in total by targeting the most common issues that create inconvenience. The Weight Discrepancy Management Dashboard is our latest attempt to address a significant inconvenience faced by many logistics companies and e-commerce sellers. We believe this dashboard will greatly enhance operational efficiency and customer satisfaction,” said Zaiba Sarang, Co-founder of iThink Logistics.

Building on a successful financial year 2023–24, where iThink Logistics achieved a remarkable revenue of INR 104 crore with 94.7% generated from the domestic market, the company continues to set ambitious goals for the future. With a forecasted leap to INR 200 crore in revenue for the financial year 2024–25, iThink Logistics is poised for substantial growth.

iThink Logistics’ strategic partnerships with logistics titans like FedEx and Indian digital commerce pioneers like the Open Network for Digital Commerce (ONDC) further enhance its capabilities. These collaborations enable iThink Logistics to offer a comprehensive suite of services, including their proprietary WISMO (Where Is My Order) technology, same-day and next-day delivery options, and the new Weight Discrepancy Management Dashboard.

About iThink Logistics 
iThink Logistics is an end-to-end shipping SaaS platform for D2C brands that services 26,000+ pin codes in India and 180 countries. The company’s cutting-edge online portal can be linked with marketplaces or online stores through APIs and has a built-in channel that connects with multiple renowned courier partners. Notable features include a patented 6-step NDR, an insightful dashboard, and a dedicated key account manager. Today, iThink Logistics boasts 10,000+ satisfied customers, an impressive daily shipment volume of 35,000+ shipments, and a comprehensive reach demonstrated by 26,000+ pin codes served, and territorial coverage of 180 countries.