India has made remarkable strides in AI, particularly in developing technologies that cater to our diverse linguistic and cultural landscape. These advancements are not only revolutionizing business applications but also bridging communication and accessibility gaps across our multilingual nation. This progress further underscores our commitment to leveraging AI to enhance India’s unique heritage, ensuring that technological growth resonates in every corner of our vibrant society.
Leaders from Nutanix, TransUnion GCC India, ZS, Birlasoft, Dynatrace and Amdocs share their perspectives on how India has made significant progress in the field of AI.
Faiz Shakir, VP & MD – Sales, Southern Asia, Nutanix
“India must actively engage in global AI governance discussions, offering unique perspective as both a developing nation and an IT powerhouse. This involvement will the country shape international norms that reflect our values and interests. By adopting this approach, India can position itself as a responsible leader in the global AI landscape.”
PremmRaj Hemassunder, Director Product Management, TransUnion GCC India
“India’s AI landscape has significant implications on the global stage through several key areas:
- Contributions to the Global AI Landscape:
- India’s AI advancement addresses its unique challenges and diverse needs. Progress in natural language processing (NLP) for low resource languages (languages that have significantly less digital source data that can be used for research) that enhances global AI systems is particularly notable. India’s status as a developing nation with a focus on affordable AI solutions has led to the production of cost-effective hardware and software that support AI adoption globally.
- Bridging the Digital Divide:
- AI is pivotal in bridging the digital divide in rural India. By employing local languages, AI tools such as chatbots make important information easily accessible for rural citizens seeking essential services in healthcare, agriculture, and education. AI also assists in translating content into regional dialects, making it more inclusive and expanding the access of digital economy to rural populations.
- Balancing Ethics and Progress:
- As India advances its AI capabilities, balancing technological progress with ethical considerations is essential. Constructive AI regulations must prioritize accountability, fairness, and transparency, warranting that AI systems safeguard privacy, prevent discrimination, and respect human rights. To alleviate risks and harness AI’s embryonic potential, instituting clear recommendations and encouraging supervisory practices is crucial. India has begun implementing measures to regulate AI with a focus on fostering innovation while ensuring ethical practices. The National Strategy for
- Artificial Intelligence by NITI Aayog, Digital Personal Data Protection Act (DPDP act 2023) and the upcoming artificial intelligence bill are steps in the right direction.”
Dr. Selvakumaran Mannappan, COO at Birlasoft.
”India’s advancements in AI technologies are not only transforming our nation but also contributing significantly to the global AI landscape. India is a land of multiple languages and has a high number of young population who are already inducted into digital way of life through pervasive use of mobile internet. By developing AI solutions tailored to our unique challenges, we are promoting innovation that resonates worldwide. Our focus on developing AI solutions that cater to the unique needs of our diverse population sets a precedent for other nations.
For instance, AI solutions that support multiple local languages are playing a crucial role in bridging the digital divide. These solutions make technology accessible to rural and underserved communities by providing interfaces and services in languages they understand. This linguistic inclusivity ensures that the benefits of AI are widespread, pushing for digital literacy and economic growth in areas previously left behind.
On the regulatory front, India’s AI regulations can balance ethical considerations with technological progress by emphasizing transparency, accountability, and bias prevention. This involves implementing clear guidelines for ethical AI use, promoting responsible AI development, and ensuring robust oversight mechanisms. Collaboration between the Government, industry, and academia is crucial to create a framework that supports both ethical standards and technological advancement. Additionally, public awareness and education on AI ethics and use-cases can help build trust and ensure that AI technologies are developed and used responsibly, benefiting the society as a whole.”
Nalin Agrawal, Director – Solutions Engineering, Dynatrace
“AI is being rapidly adopted by businesses across various sectors in India. The government has also been proactively fostering in this domain to develop a secure and inclusive AI ecosystem, outlining several initiatives and guidelines for the safe design and deployment of LLMs. Notable among these are the IndiaAI Mission and the National Strategy for Artificial Intelligence. These industry advancements are not only helping India establish a legacy in AI innovation but also providing businesses with capabilities to drive improved performance, cost savings, and enhanced customer experiences. They further augment offerings like observability, automation, and efficiency throughout the software development lifecycle.
At Dynatrace, we have been at the forefront of this technological evolution. Our AI offering leverage LLMs that automate the creation of queries from natural language, generate data visualizations and dashboards, and even entire workflows. They also provide support and onboarding to Dynatrace services via chatbots. In addition to this, Dynatrace enhances AI observability by offering comprehensive insights into the entire AI stack, including infrastructure, models, and orchestration frameworks. This ensures reliable and cost-effective AI operations.
Our holistic approach allows for quick identification and resolution of issues, thereby improving overall AI performance. By implementing robust data protection frameworks, we ensure security and privacy, aligning with India’s guidelines for ethical AI development and data privacy.”
Samit Banerjee Division President, Amdocs Cloud Operations and Customer Services Management, Amdocs
“AI is transforming our world at a pace that no other technology has ever done. It is bringing in a new era of innovation and opportunities that are poised to revolutionize workplaces and industries on a global scale. India is on the track to becoming a global AI powerhouse, benefitting from its vast reservoir of talent and good digital infrastructure. India has a strong community of software developers that is expanding rapidly, positioning the country to take a leading role in the global AI arena.
The demand for AI professionals in India has surged, doubling over the past 3-5 years. This growth is largely driven by a combination of favorable factors: a young, trainable population that can be upskilled, a high demand for digital skills, and an increasingly data-driven culture within organizations.
However, there is a pressing need to upskill the existing talent and improve the quality of AI talent. We need to match the pace of upskilling the talent with rapid AI adoption across industries. Otherwise, the gap in demand and supply for AI-trained employees will only get wider, slowing down the growth.
What we need is a steady pipeline of quality talent who are ready to propel AI-driven innovations. This requires a long-term collaboration between industry stakeholders, academic institutions and the government to develop courses that are focused on building skills relevant to the industry.”
