Unlock the Power of AI in Business Communication with these 3 Innovative Applications

By Pramod Sharda

35% of every company on planet Earth is using AI tools right now to improve their business. And that number will skyrocket to 50% by the end of 2024. Are you already one of these companies, or are there still ways you can unlock the power of AI at work?

Artificial intelligence is currently helping companies innovate in basically every avenue under the sun. AI and AI-assisted tools can do everything from helping NASA better optimize its spacecraft to implementing your local ice cream shop’s new automated order-taking screens.

However, one field in particular that many worldwide businesses still stand to benefit from is AI in Business Communication. A little AI magic can improve how your business communicates with its employees, shareholders, customers, and the media.

  1. Chatbots

Two things consistently happen every time you open a website today. First, you have to click through the ‘Your Privacy Matters to Us’ popup, and second, you’re greeted by a friendly little chatbot in the corner ready to help with anything you need.

But this isn’t 2015 anymore. Unlike years past, there typically isn’t an actual human being behind these virtual assistants, typing away responses to all your questions. Rest assured these chatbots are automated AI tools driven by ChatGPT and the like to generate answers to basic queries.

Deploying a chatbot on your company’s website is a perfect way to instantly free up the hands and time sheets of multiple employees. No matter how big or small your business is, you no longer need a team of people sitting behind computer screens, copying and pasting the same generic answers to satisfy customers’ interests. Or getting in long-winded debates with clients when they should be pushing them towards making a purchase, not away.

Whether you choose to develop your own AI-driven chatbot software or purchase one online, your business is sure to see an increase in website traffic and happier employees who will go on to learn more important and useful skills within the company.

  1. Email Automation

How many emails would you say are sent each day? Is it in the millions, maybe even the billions? Well, it’s been estimated that as many as 361 billion emails are sent worldwide every single day!

Just imagine the amount of time your company would save if you managed to automate the vast majority of its email communication with users and potential customers. Similar to chatbots, AI-assisted email automation works wonders by allowing employees to spend their time only responding to the most specific emails or issues that require more of a ‘human touch’.

Save your business countless labor hours by automatically replying to basic emails. With AI-driven email automation, you never again have to respond to emails with subject lines like “How late are you open?”, “Return policy”, “Late order – where is my product?”, “Are you hiring?”, and so on.

  1. AI Scheduling Assistants

An organized calendar makes for an organized workweek or even month. Ever come back to your work computer after an extended holiday only to be bombarded by 200 emails with more meeting invites than hours in the day?

That’s where AI scheduling assistants come in. These tools allow you to mark all your availability times in advance, meaning your coworkers, bosses, or whoever can set up a meeting or call only when it works best for you.

Of course, AI scheduling assistants are also great at setting recurring meetings as well as automatically informing all participants if a meeting has been changed, postponed, or canceled altogether.

In 2024, there’s really no reason you should still be jotting down each call invite as it hits your messages or inbox. Similar to the other innovative AI tools mentioned here, automating this everyday part of many employees’ workday enables them to focus their precious time on what actually brings revenue to the company.

So it’s important to remember that the goal of AI-assisted business communication isn’t to replace jobs completely but rather to free up the hands of your best workers and their daily routines.

About IceWarp:

IceWarp is a global leader for developing business email communication and collaboration solutions serving more than 50 million paid users and 50,000 customers worldwide across 50+ countries and has already acquired more than 1500+ customers in India within a span of 8 years.

We believe in offering an affordable, seamlessly integrated, and easy-to-use communications solution to business and providing a true alternative to Microsoft’s and Google’s products. We strive to save our customer’s costs and help them to make a difference in their day-to-day business by covering all aspects of business collaboration and productivity from business-grade email to TeamChat, thus enabling them with all aspects of project teamwork including audio and video conferences, as well as document sharing and collaborative editing.

IceWarp is a true alternative to MS 365 and Google Workspace


(The author is Pramod Sharda, CEO, IceWarp India and Middle East, and the views expressed in this article are his own)