The chatbot market is experiencing rapid growth, fueled by the advancements in artificial intelligence (AI) and the rising demand for personalized customer interactions. Projections indicate that the market is set to reach an impressive USD 15.5 billion by 2028. In this ever-evolving landscape, it's crucial to keep an eye on the top AI conversational brands that are reshaping the chatbot industry and revolutionizing customer engagement. These innovative players are leveraging AI technologies to deliver seamless and interactive experiences, transforming the way businesses interact with their customers. Google Dialogflow: Google Dialogflow...

Shaping the new future of work is an essential task in today's rapidly evolving world driven by technological advancements, changing demographics, and shifting attitudes. HR professionals are embracing new innovations  and one of the most significant changes is the shift toward digitalization with generative AI, Chatbots etc coming into picture. Not only technology but also by implementing appropriate strategies, organizations can shape a future of work that is more inclusive, flexible, and aligned with the evolving needs and expectations of employees. Jayati Pardhy, Head of HR, Keka says that in...