Expert Opinion

Expert Opinion

Simplifying ITIL Adoption Through Certified Tools to Enhance IT Service Management

By Deepak Gupta   The Information Technology Infrastructure Library (ITIL) is an essential framework for IT service management (ITSM), developed in the 1980s to standardize IT services across government departments. Now globally recognized, ITIL is employed by organizations to effectively manage and deliver IT services. ITIL offers a comprehensive set of best practices that help align IT with business strategies. These practices encompass everything from service strategy and design to operation and continuous improvement. Implementing ITIL ensures predictable, efficient, high-quality IT service delivery, enhances operations, and supports business growth through...
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