OpenText’s Titanium X Roadmap: Elevating India’s Digital Transformation through Business Clouds, AI, and Technology
CXOToday has engaged in an exclusive interview with Steve Stavridis, Sales Leader APAC at OpenText Cybersecurity Journalist & Medium
- How does OpenText’s Titanium X roadmap address the specific needs of the Indian market, particularly in Business Clouds, Business AI, and Business Technology?
OpenText’s Titanium X initiative, which was first announced in 2022, represents our strategic product roadmap to provide a common platform for consuming all OpenText software and services. India as a market is critical for OpenText and we are excited to bring to our customers a series of innovations that combine trusted information management solutions and data strategies with advanced AI capabilities to make work smarter, safer and simpler. Our Titanium X initiative addresses the need of the Indian markets in the following ways:
Business Clouds: Knowledge with security can be a competitive advantage for our customers in modern work and business fabrics. OpenText sets out to elevate everyone – from engineers to IT – with integrated and secure technology to drive meaningful simplification and efficiencies.
Business AI: Data governance, compliance, and authentication are table-stakes today. OpenText is applying generative AI to power customers to get more out of their IP. With AI-assistants that run across large private data sets, the right people get the right information.
Business Technology: Connected data is an imperative and prerequisite as workloads continue to shift to cloud. OpenText is focused on bringing customers enterprise-strength data platforms deployed anywhere in any way – private cloud, public cloud, or through APIs.
- How is OpenText ensuring trust and governance in AI technologies for India’s digital transformation journey?
In the constantly evolving world of technology, AI stands out for its potential to change the way we live and work. And much like innovations that have come before it, such as the internet, AI also presents a myriad of ethical considerations. Organisations are already grappling with how to navigate the complex landscape of AI and ethics to maximize benefits while minimizing potential risks.
Every organisation wants to leverage technological innovation to drive them ahead in the market and get a leg up over the competition. But as we innovate, it’s important to keep in mind the impacts we may be having on the people and the world around us. We must take responsibility to understand and prevent the negative outcomes that our drive to innovate with AI could have, while also asking how what we’re doing can contribute to the greater good.
As AI continues to shape our world, trust and governance is essential for fostering confidence in AI technologies. With 80% of organisations already exploring or investing in generative AI, transparent and accountable AI technologies are imperative for the future of customer support and customer success. Built from OpenText’s expertise in information management, the company’s latest AI-enabled innovations are poised to meet this need, providing robust solutions to fuel innovation and growth.
- How will OpenText’s AI-powered algorithms and predictive analytics contribute to IT sustainability initiatives in India?
Implementing IT sustainability initiatives can bring several obvious benefits to enterprise organisations whether it is in cost savings, resource efficiency, risk mitigation or regulatory compliance. And there are other less obvious benefits such as innovation in product design, process efficiency or technology adoption that ultimately could lead to new revenue streams or market opportunities, all brought through the pursuit of sustainability.
OpenText already offers a number of solutions to help organisations in their IT sustainability efforts. OpenText™ Vertica™, an analytical database that can store and analyse petabytes of data, provides OpenText customers with predictive insights based on AI and machine learning. Vertica runs on less hardware due to the optimization of products and data compression, resulting in a smaller carbon footprint, and it is also designed to efficiently use any computer power it is given.
Our HCMX FinOps Express solution helps our customers gather in-depth insights about the carbon impact of their IT operations across all their clouds. With this information, they can calculate what they need to do to reduce their IT’s carbon footprint – GreenOps – and meet their current and future sustainability targets.
More than 8,000 clients using OpenText Content Cloud. We help these companies digitise, collect, and store documents, saving over 25.2 million trees a year. Customers also digitise an incredible 3.3 billion fax exchanges annually using OpenText Experience Cloud, averting the loss of an estimated four million trees. Furthermore, our Trading Grid technology enables the digitalization of more than 33 billion paper transactions per year, saving 7.9 million trees and 2.69 million metric tons of CO2 equivalent in greenhouse gas emissions. Additionally, ROT (Redundant, Obsolete, Trivial) data is a problem that our OpenText Voltage platform solves, allowing businesses to drastically lower their carbon footprint during cloud migration efforts by two metric tons of CO2 with every terabyte of data.
In 2024 and beyond, the integration of advanced tools like artificial intelligence has the potential to further accelerate the adoption of IT sustainability initiatives, ushering in a new era of efficiency and environmental responsibility.
AI-powered algorithms will enable real-time optimization of energy usage in data centre and cloud computing environments, drastically reducing carbon emissions and energy cost. Predictive analytics will facilitate proactive maintenance of IT infrastructure, minimizing downtime and conserving resources. AI-driven supply chain optimization will streamline operations, reducing waste and environmental impact throughout the product lifecycle. Overall, these advancements in AI technology will play a pivotal role in driving forward IT sustainability initiatives leading to a more resilient and environmentally conscious digital ecosystem in the future.
OpenText remains dedicated to driving sustainability in the IT sector, ensuring that our solutions contribute to a greener and more sustainable future for generations to come.
- How does OpenText plan for expansion in India, particularly in the areas of BCP/DR, SaaS, and Cloud solutions, to tap into the country’s digital market potential?
Businesses in the India market are undergoing digital and cloud transformation where the protection of personal and mission-critical data is more important than ever. This is also fuelled by the government’s Data Protection Policy where compliance is changing the way businesses store, secure and protect their data on devices, networks, cloud applications and platforms.
Because of the digitisation movement, OpenText Cybersecurity, a division of OpenText, have seen consistent growth since 2017 across the small, medium, and enterprise (SME) markets, especially in areas of Business Continuity and Disaster Recovery. India is a strategic market for OpenText Cybersecurity; we’ve made investments in local resources, launching new technologies in the market, including daily backup and recovery of data on 3rd Party SaaS applications, and the release of local cloud datacentres to comply with data sovereignty requirements. Part of our expansion plan is working with a network of partners in India to offer and deliver services that keeps organisations safe and compliant. OpenText is simplifying security for our partners that allow them to go-to-market and deliver a combined data security and data protection services while enhancing operational efficiency and reducing their overhead costs. This is through the release of Secure Cloud™, a multi-tenanted platform which allows partners to bill, fulfill, secure and protect customer’s data through a simple to use management console. One of the key differentiators is the ability for partners to procure and provide services for both email and endpoint security, as well as backup solutions under one console.
- How does OpenText prioritize partner support, like the Accelerate Partner Program, to meet India’s cloud demand, while emphasizing their role in local business cybersecurity and capitalizing on growth in APAC and India?
Partners are essential to OpenText Cybersecurity success and growth, especially in the SME markets where they have reach and have built relationships to support local businesses. Decisions made on R&D, programs and technology investments are centred around our partners needs with a dedicated channel team, and pre- and post-sales support to ensure their customers are resilient against the threats of today and tomorrow are met through the delivery of services. The newly improved OpenText Accelerate Partner Program provides exceptional benefits to partners based on their achievement of specific requirements and level of commitment to the program. Resellers, MSPs, VADs, GSIs and Alliance Partners can find everything they need to accelerate business, all in one place. The Accelerate Partner Portal brings together eLearning and certification courses, sales and marketing tools, deal registration and much more. OpenText Cybersecurity also holds in-person or virtual seminars, workshops and training sessions to enable partners to be experts and specialised in the delivery of security, migration, backup and HA/DR services.
We have been actively adding partners to service the diverse range of use cases in the market, and we offer existing partners solutions to augment and compliment their service offerings. We have regional and global system integrators building migration factories based on our CARM Migrate tool, and VARs and Co-location providers providing Disaster Recover-as-a-Service around our Carbonite™ Availability tool. We are bringing in Carbonite Cloud-to-Cloud to help MSPs and VARs to build a SaaS backup offering around it. This new instance and investment in India compliments the existing Endpoint Backup vault available in India as well.
- Could you provide insights into the investment and upcoming release of Secure Cloud in APAC, particularly in Cybersecurity Suite Management and data protection across various endpoints and collaboration tools?
OpenText has seen strong growth and uptake in Secure™ Cloud in North America and EMEA. We are excited to bring Secure Cloud in APAC and introduce it to our partners in India. While Secure Cloud is relatively new to the region, expanding the portfolio and offering to include the APAC region presents a massive opportunity for partners. We introduced Carbonite™ Cloud-to-Cloud Backup to limited markets in APAC 18 months ago and the limited release had contributed to the region’s overall growth and success. We look forward to seeing similar success with Secure Cloud from the additional investments made towards partner recruitment, enablement and onboarding.
OpenText is primed for the Indian market where businesses are moving towards cloud-based technologies and consumption-based models to improve the speed in which services are delivered, as well as for the flexibility and scalability it provides. Technologies such as Cloud-to-Cloud Backup and Secure Cloud platforms gives partners more power to procure and deliver security and backup products and services more efficiently through a multi-tenanted self-service portal.
- What are the key features and benefits of OpenText’s recent product launches, such as Carbonite Cloud-to-Cloud Backup and Email Security Solutions, and how do they contribute to enhancing cyber resilience and compliance for businesses operating in India?
OpenText Cybersecurity provides comprehensive security solutions for companies and partners of all sizes. Secure Cloud is a unified platform that helps customers build cyber resilience via a holistic security portfolio. Over the past year, OpenText Cybersecurity has experienced exponential growth and renowned technological advancements across our security and data protection solution, enabling businesses to achieve cyber resilience in the event a disaster occurs. Protection against accidental data loss can help business operations meets regulatory compliance and stringent cyber insurance requirements.
The notable key advancements and accolades include:
Carbonite™ Cloud-to-Cloud Backup
New to the India maker is Carbonite Cloud-to-Cloud Backup designed to safeguard data on M365, Google, Salesforce, DropBox and Box. It addresses business concerns of data loss that can impact business continuity, while ensuring compliance and control of your data, The solution offers automated immutable daily backup, unlimited storage and granular restore of items, mailboxes, or sites for easy data restoration.
Webroot™ DNS Protection with Leak Prevention
Earlier this year, OpenText announced the release of Webroot DNS Protection with Leak Prevention technology seals the escapes routes that DNS requests use to bypass DNS filtering services. It uses encryption technology that provides more control of DNS requests, shielding against potential leaks and their associated risks.
Carbonite™ Migrate
Carbonite Migrate quickly and easily migrates physical, virtual and cloud workloads over any distance or target system with minimal risk and near-zero downtime. This is achieved through quick cut-overs and real-time byte-level replication which minimises downtime as users and systems are active and fully productive while data is being migrate across platforms. The 8.5.3 release, further simplifies the migration process by enabling the automation of multiple migration jobs within a single template. In doing so, we are streamlining processes even further to help businesses seamlessly reach their migration goals.
Webroot Advanced Email Threat Protection™
Advanced Email Threat Protection safeguards businesses from email-borne threats such as phishing, ransomware, BEC and SPAM by filtering inbound and outbound mail with a level of accuracy that reduces both false negatives and positives. It enhances incident response with the ability to retract malicious emails and quarantines attachments for forensic analysis in a secure, cloud-based sandbox environments.
Carbonite™ Endpoint Backup
In conjunction with Data Privacy Week, OpenText Cybersecurity announced the newest edition to our Endpoint solutions, Carbonite Endpoint version 11.0. Introducing an Automatic Device Replacement feature, Backup Health Status feature, and lastly, version 11.0 introduces User Roles in the User Export functionality.
