Staying Ahead: InfoVision’s Approach to Industry Trends and Emerging Technologies
CXOToday has engaged in an exclusive interview with Mr. Girish Hirde, Global Delivery Head, InfoVision.
How do you stay updated on industry trends and emerging technologies relevant to your business?
At InfoVision, staying updated on industry trends and emerging technologies is integral to our business strategy. Our commitment to this objective is reflected in our specialized Centers of Excellence (COEs), which are pivotal in keeping us at the forefront of innovation. These COEs focus on distinct technological domains such as GenAI, AI/ML,Blockchain, Mobility, humanoid Robotics UX/UI and quality engineering, ensuring that our expertise is always current and comprehensive. To maintain our edge, we actively participate in a variety of industry events, conferences, and seminars. Engaging with thought leaders and industry peers at these forums allows us to absorb and integrate the latest insights and practices into our operations. Furthermore, our partnerships with leading technology vendors and academic institutions provide us with access to cutting-edge research and early technology adoption opportunities, enriching our knowledge base and technical capabilities.
Our internal program ‘Innovibes’ complements our COEs by fostering an ecosystem of ideation and cross-collaboration across the company. Innovibes encourages all employees to contribute innovative ideas that can enhance our solutions from the perspectives of solving customer business problems, enhancing technologies, cost savings and finetuning processes. This program not only supports ideation at the individual level but also promotes collaborative efforts to bring these ideas to fruition, focusing particularly on enhancing customer experience and business impact.
Through such multi-pronged, dynamic approaches, InfoVision ensures that it remains a step ahead in understanding and utilizing the latest technologies and industry practices.
In your opinion, what are the key challenges and opportunities facing the IT services and solutions industry today?
In today’s IT services and solutions industry, we are navigating a complex array of challenges paired with significant opportunities. The rapid pace of technological advancements demands that organizations remain agile and informed, which brings us to one of the pivotal challenges: the skill gap. As technology evolves, there is a constant need for upskilling, and the industry faces ongoing difficulties in recruitment and retention of top talent. Additionally, managing increasingly sophisticated cybersecurity threats and the complexity of modern IT infrastructures adds to the challenges. Global economic fluctuations and constrained IT budgets further complicate strategic decision-making, often accompanied by internal resistance to change, which can hinder adaptation and innovation.
Despite these hurdles, the demand for digital transformation opens vast opportunities for IT service providers. Technologies such as GenAI, Automation, AI/ML and IoT offer avenues for creating innovative solutions that drive efficiency and competitive advantage. As data privacy regulations tighten globally, there is an expanding market for robust compliance frameworks and advanced cybersecurity measures.
The industry is also experiencing a significant shift towards sustainability and ethical practices. This transition reflects a moral a strategic opportunity, as businesses increasingly prefer partners who align with environmental and social responsibility goals.
Moreover, the rise of interconnected digital ecosystems accentuates the need for seamless integration and interoperability across various platforms and systems. This scenario presents opportunities for firms specializing in API management and system integration to ensure different technologies work together effectively.
To navigate these challenges and capitalize on these opportunities, organizations must adopt a proactive approach—embracing change, prioritizing continuous learning, and fostering innovation.
With the rising threats in cybersecurity, how does your company ensure the security of client data and IT infrastructure?
With cyber-attacks manifesting in diverse forms such as malware, phishing, ransomware, and denial of service (DoS) attacks, we at InfoVision employ a multi-layered approach including 2 factor authentication that encompasses various security measures and best practices to safeguard client data and IT infrastructure. Primarily, we implement robust access controls and authentication mechanisms to restrict unauthorized access to sensitive data and systems. We also employ encryption techniques to secure data both in transit and at rest, ensuring that it remains protected from interception and unauthorized disclosure. Additionally, we regularly conduct comprehensive security assessments and audits to identify and remediate any vulnerabilities or weaknesses in our systems and infrastructure. This includes penetration testing, vulnerability scanning, and code reviews to proactively address potential security threats. Furthermore, our company stays abreast of the latest cybersecurity trends and emerging threats through continuous monitoring and threat intelligence gathering. This allows us to promptly respond to any security incidents or breaches and implement necessary countermeasures to mitigate risks. Moreover, we prioritize employee training and awareness programs to educate our staff about cybersecurity best practices and the importance of maintaining vigilance against social engineering attacks, phishing attempts, and other common threats.
Given the growing emphasis on sustainability, how is your company addressing environmental concerns in its operations and solutions?
As sustainability gains prominence, our company is actively integrating environmental considerations into its operations and solutions. We prioritize eco-friendly practices throughout our business processes, from energy-efficient office operations to reducing waste and promoting recycling initiatives. Additionally, our solutions are designed with sustainability in mind, leveraging technologies that minimize environmental impact and promote resource efficiency. We collaborate with clients to develop sustainable IT strategies, such as optimizing data center operations for energy efficiency and implementing green IT practices. Furthermore, we continually assess and improve our environmental performance, seeking innovative ways to reduce our carbon footprint and contribute positively to environmental stewardship.
