Indian Independent Software Vendors (ISVs) are advancing the country’s digitalization agenda, helping more and more traditional businesses, especially non-metros, get...

Tesco selected Zendesk Support to serve the company's 460,000 employees. Tesco uses Zendesk Support to resolve more than 40,000 internal...

MattsenKumar is a reliable business process outsourcing (BPO) partner that offers call center outsourcing services. For more than 15 years,...

Government agencies at all levels—state, local, and federal—face significant challenges today thanks in part to a number of requirements designed...

In 2018, shortly before leaving his job, an engineer who worked for a US Navy contractor transferred over 5,000 files...

Uday Chaudhari is Senior Director - Technology Innovations (Blockchain, Robotic Process Automation) at Synechron. He is an experienced technologist with a...

Covid-19, globally, heralded in a new era for companies, prompting personnel to work for employers from convenient and safe locations,...

Wendy Johnstone is the Chief Operating Officer for Zendesk APAC, based in Singapore. A business leader with more than 25...

In 2017, NERL was set up for creation and management of electronic Negotiable Warehouse Receipts (e-NWRs). This was the onset...

Ransomware attacks reared their ugly head in 2021 and got the attention of both the public and private sectors across...