Delta Electronics India Transforms Telecom Customer Support with Innovative Technology and Exceptional Service

Over two decades deploying smart energy-saving solutions to support the rapid transformation of India’s information technology, e-mobility, renewable energy, and manufacturing sectors

 Delta, a global leader in power and thermal management solutions, reaffirms its commitment to empowering engineers, maximizing customer uptime, and embracing innovation specifically for the telecom sector, through a comprehensive service network and cutting-edge technological advancements.

Mr. Niranjan Nayak, MD, Delta Electronics India, said “Our engineers are the backbone of Delta’s success in India, and their continual growth and development are central to our mission. Delta has established advanced CRM & Learning Management system to support engineers remain updated, manage their workflow efficiently and a nationwide training infrastructure comprising workshops, online courses, and hands-on labs equipped with live equipment’s. This approach ensures that our more than 1,000+ engineers across the country possess real-time information & expertise needed to address diverse customer requirements effectively, fostering enduring partnerships and delivering exceptional service experiences.”

Delta boasts an expansive service network spanning the nation, extending from the Leh in the north to Kanyakumari in the south. Supported by over 70+ strategically situated Service warehouses, this network ensures swift delivery of essential components and rapid service response, thereby minimizing downtime and maximizing operational efficiency for our esteemed customers.

Delta Electronics India is at the forefront of adopting emerging technologies to revolutionize service delivery in Telecom operations:

• VR Technology: Exploring VR’s potential for remote training and visualization enables engineers to gain practical experience in virtual environments.
• Geo-tracking & Geo-fencing: Optimizing engineer field deployment through location tracking and task assignment based on real-time position ensures efficient service delivery and minimizes travel time.
• AR & AI: Integrating augmented reality and artificial intelligence enhances remote assistance and diagnostics, leading to faster problem resolution and improved first-call resolution rates.
• E-learning & Training Centers: Developed robust e-learning platform and multi-utilized training centers empowers both internal and external stakeholders.

Understanding the importance of real-time feedback, Delta utilizes AI-powered tools to capture customer feedback and conduct audits, driving continuous service improvement. Moreover, Delta offers customer support in multiple regional languages, ensuring seamless communication and building trust with our diverse customer base.

Mr. Rajesh Kaushal, Vice President, Delta Electronics India, mentioned “Our robust remote technical support capabilities underscore our commitment to customer uptime,” affirms Our dedicated DeltaCare team of L1, L2, and L3 engineers, equipped with cutting-edge technology, resolves substantial  customer issues remotely while on call itself, significantly enhancing operational efficiency ,quick turnaround and minimizing service disruptions. This not only benefits our customers but also contributes to a more sustainable future by reducing unnecessary travel and environmental impact.

Delta invests in dedicated training labs equipped with live products & equipment to enhance engineer understanding and technical proficiency. Additionally, operating inhouse repair center ensures swift service accessibility, maximizing uptime and profitability for partners’ products.

Delta’s all-seasons, 24/7 remote resolution DeltaCare support guarantees customer uptime while reducing environmental impact by minimizing travel requirements. Our remote resolution support team saves over 1 lakh kilometres of travel every month, underscoring Delta’s commitment to environmental responsibility.

Emphasizing ongoing technical training for Customers & field staff ensures exceptional service delivery and strengthens our commitment to customer satisfaction. By investing in people, embracing innovation, and prioritizing customer needs, Delta Electronics India reaffirms its leadership in power and thermal management solutions, committed to empowering its workforce, ensuring customer uptime, and fostering a sustainable future.

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About Delta Electronics India

Delta is operating since 2003. Delta Electronics India Private Limited, is a leading power and energy management company in the country. Delta operates in three business categories: Power Electronics, Automation and Infrastructure. It has a legacy of operating in India with market leadership in Telecom Power Solutions, Renewable Energy Solutions and Display Solutions. It is also a leading provider of Industrial Automation Solutions, UPS & Datacenter Solutions, EV Charging Solutions, Rail Transportation Solutions, Energy Storage Solutions, DC Fans & Blowers, and Components. With fourteen regional offices, four manufacturing facilities (Rudrapur, Gurgaon and Krishnagiri) and two R&D centres (Gurgaon and Bengaluru), Delta has a strong presence across India with more than 200 channel partners.

The company has been awarded ISO 9001:2008, ISO 14001:2007 and OHSAS 18001: 2008 certifications for Quality, Procedures, and Environment management.

For detailed information, please visit: www.deltaelectronicsindia.com

About Delta

Delta, founded in 1971 and listed on the Taiwan Stock Exchange (code: 2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data centre infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided

by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centres and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 13 consecutive years. In 2020, 2022, and 2023 Delta was also recognized by CDP with double A List for its substantial contribution to climate change and water security issues, and named Supplier Engagement Leader for its continuous development of a sustainable value chain for 6 consecutive years.