Haloocom’s multilingual voicebot HEXA is well-positioned to transform any national portal with its advanced AI capabilities
Remember that sinking feeling when you face a labyrinthine government website for a simple task like renewing your passport? You’re not alone! A whopping 73% of indians, (according to a 2023 nasscom survey), found online government services confusing and time-consuming. This often leads to citizens relying on agents, friends, or worse, neglecting essential government interactions altogether.
Let’s face it, navigating the bureaucratic maze of indian government websites and helplines can be enough to turn even the most patient citizen into a gibbering mess. For someone who need support for a new passport, website jargon and long wait times make you long for the days of friendly neighborhood babus. Spending hours deciphering website jargon, only to be disconnected by a grumpy helpline operator.
Did you know that 70% of indians prefer to handle government inquiries over the phone? But current toll-free helplines often leave you feeling like you’re stuck in an endless loop of automated messages and unhelpful menus.
Navigating the indian government’s labyrinth of online portals and offline offices can be a nightmare. Even educated citizens often lose themselves in a sea of legalese and bureaucratic hurdles. Also, a study shows that 42% of respondents faced difficulties filing complaints on government portals.
What’s a faster, more convenient way?
Traditionally, citizens have relied on akshaya kendras, government service centers, for help. Imagine one call does it all, a designated number, and start explaining your situation, and a voicebot, equipped with natural conversation skills and intent understanding, will understand your needs integrated to this number or toll-free number.
One shouldn’t worry about language barriers and can understand major indian languages and their various dialects and most importantly international languages for tourists and even non-Indian residents, HEXA is one such AI voicebot that currently supports over six Indian languages and a few other international languages, ensuring inclusivity for all citizens.
We all know most government websites operate on a limited schedule and there’s a need for 24/7 automated assistance, eliminating the frustration of limited office hours.
An intelligent voicebot can handle routine tasks like collecting information and guiding users through the process, and can answer your questions about eligibility requirements, fees, and document needs. This level of transparency empowers citizens and reduces reliance on potentially unreliable external sources freeing up human agents to focus on complex cases. This translates to faster processing times for citizens.
The future of citizen-government interaction
This ai-powered voicebot is a glimpse into the future of citizen-government interaction in india. By prioritizing accessibility, convenience, and transparency, it has the potential to bridge the gap between citizens and the services they deserve.
While further development is needed to integrate complex tasks like document verification, this technology represents a significant step and making it a “user’s friend” and inclusive government experience. So next time you need to navigate a government service, keep an eye out for this innovative voice assistant – it might just make your life a whole lot easier!
