Zoom Video Communications Reports Fourth Quarter and Fiscal Year 2024 Financial Results 

• Fourth quarter total revenue of $1,146.5 million, up 2.6% year over year as reported and 2.7% in constant currency; full fiscal year total revenue of $4,527.2 million, up 3.1% year over year as reported and 3.8% in constant currency
• Fourth quarter Enterprise revenue of $667.3 million, up 4.9% year over year; full fiscal year Enterprise revenue of $2,619.3 million, up 8.7% year over year
• Fourth quarter operating cash flow of $351.2 million, up 66.0% year over year; full fiscal year operating cash flow of $1,598.8 million, up 23.9% year over year; full fiscal year operating cash flow margin of 35.3%
• Authorization to repurchase up to $1.5 billion of Zoom’s Class A common stock

Zoom Video Communications, Inc. (NASDAQ: ZM), a platform delivering limitless human connection, today announced financial results for the fourth quarter and fiscal year ended January 31, 2024.

“In FY24, we unveiled Zoom AI Companion, our generative AI digital assistant, aimed at boosting productivity, enhancing team effectiveness, and fostering skill development across the Zoom platform. We’re committed to democratizing AI accessibility, offering it to all our customers regardless of business size, included at no extra charge with a paid license,” stated Eric S. Yuan, Zoom’s founder and CEO. “Our team is dedicated to platform-wide innovation, introducing hundreds of new features, including those for Zoom Contact Center, which redefine the gold standard for customer experience. While delivering innovation for our customers, we also drove robust profitability and grew free cash flow, up 24.1% year over year to $1,471.9 million for the full fiscal year, representing a free cash flow margin of 32.5%.”

Fourth Quarter Fiscal Year 2024 Financial Highlights:

• Revenue: Total revenue for the fourth quarter was $1,146.5 million, up 2.6% year over year. After adjusting for foreign currency impact, revenue in constant currency was $1,147.9 million, up 2.7% year over year. Enterprise revenue was $667.3 million, up 4.9% year over year, and Online revenue was $479.2 million, down 0.5% year over year.
• Income (Loss) from Operations and Operating Margin: GAAP income from operations for the fourth quarter was $168.5 million, compared to GAAP (loss) from operations of $(129.9) million in the fourth quarter of fiscal year 2023. After adjusting for stock-based compensation expense and related payroll taxes, litigation settlements, net, acquisition-related expenses, and restructuring expenses, non-GAAP income from operations for the fourth quarter was $443.7 million, compared to non-GAAP income from operations of $404.8 million in the fourth quarter of fiscal year 2023. For the fourth quarter, GAAP operating margin was 14.7% and non-GAAP operating margin was 38.7%.
• Net Income (Loss) and Diluted Net Income (Loss) Per Share: GAAP net income attributable to common stockholders for the fourth quarter was $298.8 million, or $0.95 per share, compared to GAAP net (loss) attributable to common stockholders of $(104.1) million, or $(0.36) per share in the fourth quarter of fiscal year 2023.
  Non-GAAP net income for the fourth quarter was $444.0 million, after adjusting for stock-based compensation expense and related payroll taxes, litigation settlements, net, (gains) losses on strategic investments, net, acquisition-related expenses, restructuring expenses, income tax benefits from discrete activities, undistributed earnings attributable to participating securities, and the tax effects on non-GAAP adjustments. Non-GAAP net income per share was $1.42. In the fourth quarter of fiscal year 2023, non-GAAP net income was $366.6 million, or $1.22 per share.
• Cash and Marketable Securities: Total cash, cash equivalents, and marketable securities, excluding restricted cash, as of January 31, 2024 was $7.0 billion.
• Cash Flow: Net cash provided by operating activities was $351.2 million for the fourth quarter, compared to $211.6 million in the fourth quarter of fiscal year 2023, up 66.0% year over year. Free cash flow, which is net cash provided by operating activities less purchases of property and equipment, was $332.7 million, compared to $183.3 million in the fourth quarter of fiscal year 2023, up 81.5% year over year.

Full Fiscal Year 2024 Financial Highlights:

• Revenue: Total revenue for the fiscal year was $4,527.2 million, up 3.1% year over year. After adjusting for foreign currency impact, revenue in constant currency was $4,561.3 million, up 3.8% year over year. Enterprise revenue was $2,619.3 million, up 8.7% year over year, and Online revenue was $1,907.9 million, down 3.8% year over year.
• Income from Operations and Operating Margin: GAAP income from operations for the fiscal year was $525.3 million, compared to GAAP income from operations of $245.4 million for fiscal year 2023. After adjusting for stock-based compensation expense and related payroll taxes, litigation settlements, net, acquisition-related expenses, and restructuring expenses, non-GAAP income from operations for the fiscal year was $1,774.9 million, compared to non-GAAP income from operations of $1,579.1 million for fiscal year 2023. For the fiscal year, GAAP operating margin was 11.6% and non-GAAP operating margin was 39.2%.
• Net Income and Diluted Net Income Per Share: GAAP net income attributable to common stockholders for the fiscal year was $637.5 million, or $2.07 per share, compared to GAAP net income attributable to common stockholders of $103.7 million, or $0.34 per share for fiscal year 2023.
  Non-GAAP net income for the fiscal year was $1,608.0 million, after adjusting for stock-based compensation expense and related payroll taxes, litigation settlements, net, (gains) losses on strategic investments, net, acquisition-related expenses, restructuring expenses, income tax benefits from discrete activities, undistributed earnings attributable to participating securities, and the tax effects on non-GAAP adjustments. Non-GAAP net income per share was $5.21. In fiscal year 2023, non-GAAP net income was $1,329.0 million, or $4.37 per share.
• Cash Flow: Net cash provided by operating activities was $1,598.8 million for the fiscal year, compared to $1,290.3 million for fiscal year 2023 up 23.9% year over year. Free cash flow, which is net cash provided by operating activities less purchases of property and equipment, was $1,471.9 million, compared to $1,186.4 million for fiscal year 2023 up 24.1% year over year.

Customer Metrics: Drivers of total revenue included acquiring new customers and expanding across existing customers. At the end of the fourth quarter of fiscal year 2024, Zoom had:

• approximately 220,400 Enterprise customers, up 3.5% year over year.
• a trailing 12-month net dollar expansion rate for Enterprise customers of 101%.
• 3,810 customers contributing more than $100,000 in trailing 12 months revenue, up approximately 9.8% from the same quarter last fiscal year.
• online average monthly churn of 3.0% for the fourth quarter, down 40 bps from the same quarter last fiscal year.
• Finally, at the end of the fourth quarter, the percentage of total Online MRR from Online customers with a continual term of service of at least 16 months was 74.2%, up 220 bps year over year.

Financial Outlook: Zoom is providing the following guidance for its first quarter of fiscal year 2025 and its full fiscal year 2025.

• First Quarter Fiscal Year 2025: Total revenue is expected to be approximately $1.125 billion and revenue in constant currency is expected to be approximately $1.125 billion. Non-GAAP income from operations is expected to be between $410.0 million and $415.0 million. First quarter non-GAAP diluted EPS is expected to be between $1.18 and $1.20 with approximately 316 million non-GAAP weighted average shares outstanding.
• Full Fiscal Year 2025: Total revenue is expected to be approximately $4.600 billion and revenue in constant currency is expected to be approximately $4.597 billion. Non-GAAP income from operations is expected to be between $1.720 billion and $1.730 billion. Full fiscal year non-GAAP diluted EPS is expected to be between $4.85 and $4.88 with approximately 321 million non-GAAP weighted average shares outstanding. Full fiscal year free cash flow is expected to be between $1.440 billion and $1.480 billion.

The EPS and share count figures do not include the impact from the share repurchase authorization discussed below.

Additional information on Zoom’s reported results, including a reconciliation of the non-GAAP results to their most comparable GAAP measures, is included in the financial tables below. A reconciliation of non-GAAP guidance measures to corresponding GAAP measures is not available on a forward-looking basis without unreasonable effort due to the uncertainty of expenses that may be incurred in the future, although it is important to note that these factors could be material to Zoom’s results computed in accordance with GAAP.

A supplemental financial presentation and other information can be accessed through Zoom’s investor relations website at investors.zoom.us.

Stock Repurchase Authorization: Zoom’s Board of Directors has authorized a stock repurchase program of up to $1.5 billion of Zoom’s outstanding Class A common stock.

Repurchases of Zoom’s Class A common stock may be effected, from time to time, either on the open market (including pre-set trading plans), in privately negotiated transactions, and other transactions in accordance with applicable securities laws.

The timing and the amount of any repurchased Class A common stock will be determined by Zoom’s management based on its evaluation of market conditions and other factors. The repurchase program will be funded using Zoom’s working capital. Any repurchased shares of Class A common stock will be retired. The repurchase program does not obligate Zoom to acquire any particular amount of Class A common stock, and the repurchase program may be suspended or discontinued at any time at Zoom’s discretion.

Zoom Video Earnings Call

Zoom will host a Zoom Video Webinar for investors on February 26, 2024 at 2:00 p.m. Pacific Time / 5:00 p.m. Eastern Time to discuss the company’s financial results, business highlights and financial outlook. Investors are invited to join the Zoom Video Webinar by visiting: https://investors.zoom.us/

About Zoom

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com.