Achieving Transparency and Compliance: Timesheet Management for Field Service Businesses

To make sure your field service technicians provide the required field servicing on time – it is important to remove any other task that takes away their focus. This means, as a business, you must enable them to finish their assigned job and remove obstacles that may hinder the same.

Such obstacles include repetitive tasks, filling up forms, coordinating with managers, making field visits, and much more. Although such timesheet management tasks are important – it is indeed possible to eliminate or automate them using tools like field service management (FSM) software.

In this article, we help you understand how using FSM software with timesheet management features helps your workers save time and improve productivity.

Why does your field service business require timesheet management?

Timesheet management involves tracking, updating, and analyzing the time spent by your field service technicians in performing the on-ground activities. It typically includes tasks like your workers updating their check-in and check-out times, raising time-off requests, approval of timesheets submitted, and more.

Since it is a lot of repetitive work – using dedicated timesheet management software helps streamline these tasks.

Why use field service management software with time-tracking features?

Field service management software is a dedicated tool for streamlining and automating various operational functions involved in delivering services to field service customers. Having time tracking features allows sharing data between the other aspects of managing the business like CRM, invoicing, inventory management, and more. Every aspect of the business is possible to view in a single dashboard and is accessible via Android and IOS Apps for time tracking.

The key usage of having timesheet management in your workflows is to ensure your field service workers get paid and your customers get invoiced fairly as per time spent on completing the work.

Other benefits of following best practices in time tracking include:

Emergency response

While working in the job sites, your workers may face unpredictable situations, jobs that are outside the scope provided, or emergency cases. In such cases, it is important to assign additional manpower, and what needs to be accounted for while billing the client. The client should be informed in advance about any additional personnel required to complete the project. It is possible to automate all these using timesheet management software.

Legal and compliance requirements

Many countries with good labor laws require companies to submit the time spent by workers on the job. This includes submission of reports and proofs of work completed. For this, using field service management software becomes important to provide digital proof of work and compensation provided to workers. It also helps to ensure transparency with workers about time spent and payments.

Improve workforce productivity

Time tracking allows you to analyze the data and understand how productive your workers are on the job site. It also helps you gauge time spent on various services – which you can use to provide estimated time to customers for job completion, improving conversions. You can also optimize your service pricing strategy to charge accordingly.

Timesheet management also removes the burden of administrative work involved in time tracking. Your field service technicians can use Android and IOS Apps for time tracking and updating their schedules without manual phone calling or office visits. This helps in better scheduling too.

Features your FSM software should have for effective timesheet management

A good time-tracking software should include features across:

• Timesheet updating
• Approval management
• Real-time communication for solving queries by field service technicians
• Dashboard for visibility on tracking
• Real-time notifications for sharing job updates, shift changes, reschedule requests, etc.
• Biometrics or facial-based authentication builds more trust in the data collected
• Automated payment feature for field service technicians
• Advanced features like AI for data analysis and making reports for each field service technician or customer

At Zuper – our field service management software includes the above features as a part of its field servicing solutions. We also provide you with geo-tracking and geo-fencing features that make your time tracking further accurate and real-time.

Book a demo today to learn more about how our timesheet management software can help you improve your workforce productivity and business revenues.