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By Nikola Mrkšić Picture this: You’re trying to reach a customer service support line for a straightforward question, but the...

AI and automation have irrevocably revolutionized how multiple industries function and these technologies have introduced massive efficiencies especially in conversations...

Arpit Vashishtha, Head-Cloud Infrastructure, Ameyo, a contact center solution provider, sheds light on how contact center agents should rethink their customer connect strategies

You may find this hard to believe if you have been waiting for a call center agent to answer your...