archivecustomer centricity

Manish Maakan, CEO at Intellect Global Transaction Banking (iGTB), explains the importance of contextual banking in the age of AI and customer engagement.

Stanley Huang, CTO and Co-founder, Moxtra discusses three key customer-centric trends every organization should follow in 2022  if they have to convert customers into lifelong fans.

AI-powered contextual banking will lead to higher customer centricity and an increase in the RoI of the bank.

IT major Infosys has unveiled a new set of Enterprise Agile DevOps capabilities that will help businesses strengthen customer centricity and innovation

The insurance sector, that relied heavily on outdated software and clunky paperwork until recently, is realizing that ‘digital’ is the...

The rapidly increasing adoption and reliance on digital payments is driving neobanks towards becoming an integral part of the financial ecosystem.

Customer centricity is a reflection of our culture, process, customer experience, customer friendliness and customer satisfaction surveys. It is also...

CXOs are prioritizing digital transformation and are reaping great benefits, but barriers lie ahead, says a new study.