archivecustomer service

Companies will reprioritize their values to meet changing buyer priorities Price will drive the majority of buyer decision making.  Customers...

There was a time when customer expectations were very basic - good product quality, service options and fair pricing. But,...

Dudhsagar Dairy wanted to make its veterinary services more accessible to farmers through a robust and seamless communication cloud network.

Businesses are out of touch with their customers and yet overestimate the quality of the customer service they provide, according...

When COVID-19 arrived in early 2020, enterprises’ first priority was to patch together a communications and information-sharing infrastructure that could...

A Latin American bank wanted to know what its customers thought of its products. So it broke away from the...

Successful companies exhibit three key traits: they demonstrate empathy, they respond immediately and most importantly, they willingly take ownership of mistakes.

 By Deepak Pargoankar As the Covid-19 pandemic has accelerated the shift to shopping online, retailers have had to re-imagine how...

DTDC’s journey from a small local courier business into a multinational logistics company has been fueled by ambition. Founded in...

By: Sheshgiri Kamath Maslow’s hierarchy of needs is quite recurrent in motivational theory, but what how can we relate to...