Only holistic regulations for retail can protect consumer rights: Experts
Thoughtful implementation of Dark Pattern guidelines can overcome ad-hoc regulation The recent issuance of guidelines by the Central Consumer Protection Authority (CCPA) for the prevention and regulation of dark patterns in India has sparked a debate among industry experts. The well-intentioned guidelines are ambiguous in interpretation, applicable only for ~4% of the Indian retail sector, and most importantly does not provide time to the players to make necessary changes to comply with the law. In a virtual session hosted by Empower India, industry thought leaders engaged in a discussion on the...