Specials

2023 Predictions- Financial Services Industry

What can we expect to see more of next year? This could be tech adoption, customer behaviour, ways of working, etc.  We will continue to see more focus on delivering optimal customer experience and employee experience.  It is imperative to deliver the Total experience otherwise FSIs will lose their competitive edge.  CX+EX=TX   Are your priorities different in 2023 vs this year, and if so, why? What is your number one priority next year?  Priorities don’t change drastically.  The economy is now more volatile, inflation is high, interest rates are...