EverestIMS believes modernized ITOps is the solution in the age of ever-changing business and market needs

CXOToday has engaged in an exclusive interview with the EverestIMS CEO, V Satish Kumar


  1. Entry of Infraon Infinity into the market – why this idea emerged and how it has taken off?

We had been aware that there was a deep need for SaaS offerings for modernized ITOps solutions. However, the pivotal epiphany was when we realized that all systems, including ITIM, ITSM, ITOps, etc., needed to co-exist to deliver true value. Siloed or disparate systems from multiple vendors and used by different teams were not the answer. And by 2022, we had our fully integrated one-of-a-kind ITOps Infinity platform with pre-built workflow automation accelerators, a user-friendly interface, and a unified dashboard for collaboration among various business units. We met our objectives by creating one product (module-based, controlled by licensing), hassle-free integration with an inbuilt analytics engine, and a platform capable of handling single environment loads 10X more than our largest deployments.


  1. Why modernizing ITOps is the need for today’s tech marketplace?

Modernizing ITOps requires updating existing IT operations processes, tools, and systems to align with current technology trends, standards and changing business needs. This involves shifting from manual, legacy processes and systems to automated, cloud-based solutions. The need to modernize ITOps is driven by the need to provide faster, more reliable, and more secure customer service. As the technology marketplace becomes more complex, ITOps must be able to adapt quickly to changing customer needs and expectations. Additionally, as businesses move to the cloud, ITOps must also be able to manage and maintain cloud-based infrastructure and applications. Modernizing ITOps allows organizations to provide better customer experiences and remain competitive in today’s technology marketplace.


  1. IT asset management and AIOps – why this is essential, for which verticals, and how EverestIMS has perfected the technology over the years?

IT asset management manages the entire life cycle of IT assets, from procurement to retirement. It involves tracking and managing physical and virtual assets, including hardware, software, licenses, and other IT-related components. This process ensures that the organization has the right assets in the right places, providing value to the business while helping to maintain compliance and minimizing risks. Having a centralized Asset management system provides a much-needed single source of truth.

AIOps (Artificial Intelligence for IT Operations) is a set of technologies used to automate and improve IT operations, it’s the move from proactive management to predictive management. It combines machine learning, automation, and analytics to provide an automated approach to IT operations, enabling faster resolution of problems, better performance, and improved visibility into the IT environment.

The combination of IT asset management and AIOps provides organizations with an effective way to manage their IT assets and gain insights into the performance and health of their IT environment. It is essential for organizations in any vertical, from retail to healthcare and manufacturing, as it provides the visibility and control needed to ensure their IT environment runs optimally. EverestIMS has perfected the technology of IT asset management and AIOps over the years, offering a comprehensive and integrated solution that provides organizations with the visibility, control, and insights they need to ensure their IT environment is running optimally. The solution is designed to be easy to use and implement and provides a range of features, such as automated discovery and inventory of assets, asset analytics, and predictive analytics.


  1. Considering the struggles and challenges of today’s tech startups, provide an insight into how they can be navigated.

One of the most significant issues is finding the right talent. Finding qualified individuals with the right skills and experience to fill positions in a tech startup is often difficult. Additionally, there is often a lack of resources available to tech startups, making it difficult to scale their businesses. Other challenges include navigating regulations and laws, finding investors, managing cash flow, and dealing with competition. Regulations and laws can be complicated and make it difficult for tech startups to launch their products or services. Finding investors can also be challenging, as potential investors may be uncertain about the possible success of the startup. Managing cash flow is equally difficult, as tech startups may have limited resources and no steady income stream. Lastly, tech startups must compete with more established organizations to deal with competition in today’s digital space. To navigate these struggles and challenges, tech startups should focus on building strong teams, creating a solid business plan, and developing relationships with potential investors.

Additionally, they should research and understand the regulations and laws that apply to their business. Finally, they should develop strategies to differentiate their product or service from the competition. By doing these things, tech startups can improve their chances of success.

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