Hybrid Shifting’s Technological Innovations: Transforming the Relocation Industry with a $2.5 Million Investment
CXOToday has engaged in an exclusive interview with Rahul Pillai, Founder, and CEO of Hybrid Shifting
- What specific technological innovations is Hybrid Shifting planning to introduce with its US$ 2.5 million investment, and how will these innovations benefit B2B and B2C customers?
Our strong commitment revolves around quality, transparency, trust, and sustainability, offering a range of digital services, including virtual surveys, website-generated quotations, real-time monitoring, self-surveys, and digital inventory management. Through our Pikkol
S AI based platform, customers can swiftly obtain cost estimates tailored to their specific needs and preferences. Our transparent pricing model guarantees clarity and eradicates any concealed fees or unexpected surprises. Our data analytics and digital tools empower usto analyse historical data, understand customer preferences, and stay informed about market trends. This enables us to enhance route planning, allocate resources efficiently, and optimize overall capacity utilization. The investment will be allocated towards the further improvement of ourtechnology platform, the enhancement of network and infrastructure capabilities, the expansion of service segments, and the establishment of a strong market presence, both domestically and internationally, within the next 2 to 4 years.
- Are there any regulatory or privacy considerations that need to be taken into account when implementing technology in the moving process to ensure a seamless and secure experience?
The packing and moving industry, estimated to be worth 18,000 crore, has long been plagued by inefficiencies and a lack of customer-centric solutions. Hybrid Shifting”scommitment to transparency, convenience, and cutting-edge technology will enable individuals and businesses alike to navigate the challenges of relocation with ease. Through our digital platforms and tools customers can easily track their goods. AI-powered systems can extract relevant data from various documents, such as bills of lading and customs declarations, and classify them automatically. This technology eliminates the need for manual data entry, reducing the risk of errors and speeding up the processing time.
Customers should take into account several factors while selecting a packers and movers company, such as reviewing customer feedback to ensure the legitimacy of the company. Additionally, customers should not hesitate to request a comprehensive breakdown of the quotation, including origin, trucking, and delivery charges. We are also revolutionizing insurance practices, instead of vague assurances, we offer a transparent portal that empowers customers to fully comprehend and manage their insurance coverage for the move.Our team also advises customers on the kind of insurance to take for their moveThis initiative is part of a larger strategy aimed at promoting transparency and accountability in an industry that has long suffered from a lack of both. It is our endeavour to ensure complete privacy of the data that we maintain of the customers so that the customer’s experience is one of a secure transaction.
- How has Transworld International’s investment impacted Hybrid Shifting’s ability to develop and offer tech-enabled solutions?
Transworld International’s strategic investment marks a significant milestone for Hybrid Shifting. With this, we are well-positioned to build a state-of-the-art technology platform, strengthen our fleet and infrastructure, and establish a robust marketing presence. This partnership will enable us to revolutionize the packing and moving industry, by also helping us build the largest network of partners across India, by bringing in transparency, convenience, and unparalleled customer experiences to the forefront. We are highly excited about the future and the transformative impact we will have in this space.
- How does Hybrid Shifting’s adoption of Pikkol’s direct-to-consumer model and app-based technology change the traditional moving industry landscape?
Hybrid Shifting has acquired Pikkol’s direct-to-consumer model and leveraging app-based technology to provide a hassle-free, transparent and happy moving experience with limited human interventions thus providing customers with the country’s first platform to offer instant quotes through an advanced algorithm, eliminating the need for a pre-move physical survey. With this we are offering digital services like virtual surveys, instant cost estimates, transparent pricing, and data analytics. Our tools empower customers by providing a no frills, self serve option to the customers for survey and quote estimation thus eliminating the need to time spent on physical survey,.It helps our team in optimizing route planning, allocation of appropriate resources including partner identification thus enabling a great service to the customers
- How does this partnership between Hybrid Shifting, and Pikkol have the potential to reshape the logistics and relocation industry in India?
Hybrid Shifting has acquired the brand Pikkol alongwith their entire team . This has not only expanded our geographical reach by tapping into each other’s networks and infrastructure, enabling effective service in new regions, but it also allows us to optimize various business aspects through technology solutions, reducing costs and enhancing service quality. This collaboration brings unique skills and expertise to the table, fostering innovation and the development of new, value-added services. Moreover, Pikkol’s entire staff, including leadership, remains dedicated to further developing technology and improving the customer experience. Pikkol has a remarkable 80% customer retention rate and has successfully executed over 1, 00,000 moves.
Hybrid Shifting, powered by Transworld International’s strategic investment and FIDI FAIM accreditation, along with the acquisition of Pikkol’s tech-enabled innovations, becomes the one and only company in India to have a tech enabled solution for B2B and B2C business at different price points with a strong commitment towards quality, transparency, trust and sustainability.
- What motivated the acquisition between Hybrid Shifting, and Pikkol, and what are the key strategic objectives behind this move?
In a proactive move to remain at the forefront of technology, we have adopted a hybrid shifting approach.
This strategy capitalizes on our extensive partner network spanning 100 cities in India, combined with the steadfast loyalty of Pikkol’s customer base. Our collective focus remains dedicated to the continued development of our technology and product offerings, all aimed at delivering an enhanced customer experience.
Through the collaboration, our customers have the flexibility to select either a white-glove service or a no-frills option, all while maintaining our unwavering commitment to quality.
This divestment and partnership align with our strategic vision, enabling us to focus on providing logistics services to our clients, while Pikkol continues to excel in delivering exceptional customer service for relocations.
Utilizing multiple brands, the company will provide customers with tailored options by leveraging innovative solutions across various aspects, including process optimization, packaging, transportation, and partner engagement. This approach aims to foster enduring customer relationships.
Hybrid Shifting encompasses an extensive array of services, including moving, storage solutions, streamlined records and data management, 3PL services, and specialized industrial and commercial packing solutions.
