In conversation with Vikas Jain, Co-founder of Play about its doorstep after-sales service
- Can you tell us how PLAY, a leading smart-wearable brand, ensures customer satisfaction through its exclusive PAHS policy, which offers door-to-door service?
A: Customer satisfaction is at the core of PLAY ethos. Our unique offering PAHS is the PLAY-at-HOME-service which warranties all PLAY products. PLAY offers home pick-up and deliveries if there are any defects in PLAY products. We spend a lot of effort to ensure high quality is maintained in PLAY products and PAHS shows our confidence in our product offerings and also gives our users a peace of mind.
- How does PLAY make it easy for customers to access and understand the user manual or instructions for their smart-wearable products?
A: PLAY is committed to making our smart-wearable products easy to use for all customers. To achieve this, we offer easy-to-understand user manuals and instructions that are available online on theworldofplay.com . We also have an easily accessible support team that is always available to assist with any questions or concerns about using our products.
- Can you explain how PLAY ensures that customers have no difficulties with the installation or setup of their smart-wearable products?
A: We ensure that PLAY customers are onboarding smoothly by having a very user friendly design. Our users will notice this both in our devices as well as mobile applications.
- How does PLAY inform customers about potential risks or side effects associated with using their smart-wearable products?
A: All PLAY products are manufactured using safe materials so our customers have no potential risks or side-effects associated with them.
- How does PLAY provide timely and adequate support to customers when they encounter issues with their smart-wearable products?
A: We understand that sometimes, customers may experience issues with their smart-wearable products. We have a dedicated support team that is available from 10 AM to 7 PM, Monday to Saturday to help customers with any issues they may encounter. We typically respond to our customers within 24 hours.
- Does PLAY offer customers the opportunity to return or exchange their products if they are defective or do not meet expectations?
A: Yes, PLAY offers customers the opportunity to return or exchange their products if they are defective or do not meet expectations. We have a clear return and exchange policy that outlines the steps customers need to take in order to receive a refund or exchange.
We believe in providing our customers with the best possible experience and want them to feel confident in their purchase.
