1Point1 ropes in Intellicus Flow for its workforce management (WFM) solution
Intellicus, India’s leading homegrown data analytics and BI company, today announced the acquisition of a new client, 1Point1 Solutions. A publicly listed business process management company, 1Point1 Solutions Ltd offers technology, finance and analytical solutions to simplify and help businesses build better capabilities for achieving seamless growth. After careful consideration, 1Point1 Solutions affirmed its selection of Intellicus Technologies’ Flow as its WorkForce Management (WFM) solution in order to provide our clientele with intelligent solutions that maximises efficiency, team work and productivity to create better outcomes for all.
Intellicus Flow’s seamless WFM lifecycle management maximizes efficiency in business and resource management for BPOs. Flow delivers robust WFM solutions across 9 yards of WFM planning and extensively helps its customers to enhance cost efficiencies, eliminate leakages and optimize workforce management. Armed with Flow, BPMs can elevate customer experiences by matching the right agent for every customer interaction while simultaneously maximizing profitability. Flow’s AutoML capabilities and contemporary machine learning models enable WFM users to exploit Machine Learning to its best potential for forecasting and capacity planning. Using what-if analysis, Flow helps WFM teams in scenario-based shift planning for balancing SLAs and optimal staffing. Flow also automates intelligent rostering with support for dynamic business rules.
Mr Vikas Wahee, Head of Solutions – BPM & ITES, Intellicus Technologies, stated, “Over the years, the demand for Flexible WFM solutions has skyrocketed. We are happy that 1Point1 Solutions has trusted Intellicus for its workforce management. We have designed the WFM solution to meet the specific requirements of 1Point1 Solutions. The greatest and quickest benefit will be an improvement in productivity, since numerous time-wasting tasks will be minimized or eliminated. Automation will reduce errors, improve safety, and increase production consistency.”
“1Point1 chose Intellicus Flow to fuel its growth ambitions. As the challenger of legacy thinking, we needed a modern, scalable solution that brought the latest in ‘WFM as a Service’. We picked Intellicus Flow since it can deliver the speed, power, and agility we need. Initially, we are implementing this for two businesses but will look at expanding it to twelve businesses as an end-state implementation”, said Mr Samit Chakravarty, Chief Technology & Information Officer (CTIO) , One Point One Solutions Ltd.
Intellicus Flow has a strong roster of clients that includes brands such as Conneqt, Hexaware, 3i Infotech to name a few. Known for offering actionable insights, Intellicus is strongly emerging as a top choice for organizations across multiple business categories.
About Intellicus
Intellicus is a business intelligence and data analytics platform, services and solutions provider for enterprises that offers embedded BI capabilities for software vendors. The end-to-end, full-stack platform delivers actionable insights to industry leaders. Intellicus’ self-serve analytics and dashboards assist business users in making data-driven decisions through end-to-end data integration, OLAP, multi-dimensional data warehouses and auto ML/AI-based what-if predictions.
Proudly made in India, Intellicus Technologies has partnered with 17,000+ Enterprises, ISVs and SMEs since 2004. Over half the Fortune 100 companies in the BPO, Healthcare, Retail, FMCG, Manufacturing, Human Resources, and Logistics use Intellicus for data they can trust. For more details, visit:
About One Point One Solutions
One Point One Solutions is a leading player in Business Process Management (BPM). The company was incorporated in the year 2006. The company offers technology, accounting, skill-development and analytical solutions that help businesses build better capabilities and enable them to achieve seamless growth. The company serves a broad spectrum of industries like Telecom & Broadcasting, Retail and E-commerce, Consumer Durables & FMCG, Banking and Finance, Travel & Hospitality and Insurance. The company has 5 service centres located across Navi Mumbai, Gurgaon, Chennai, Bangalore and Indore with 5,500+ seats on per shift basis. The company offers services like customer care, lead generation, content management, voice analytics, accounts payable and receivable, SME Management, predictive analytics, Chat bots, IVR, voice analytics and E-mail management. Akshay Chhabra is the founder of 1Point1 Solutions Ltd., he focuses on technology-driven innovation to build efficiencies and surge ahead in the BPM space.
The company got listed in the year 2017. The company boasts over 40+ leading clientele spread across sectors. Some of the leading clienteles are SBI Cards, Godrej Appliance, Kotak Securities, ICICI Bank, Tata Motors Finance Ltd., Airtel, Adani, Go Air and Mahanagar Gas to name a few. As on July 31st 2022, the company has expanded its avenue to International borders in alliance with Bahwan CyberTek (BCT), a globally recognised provider of digital transformation services including cloud managed services and sophisticated follow-the-sun virtual customer service. Currently, the operations include Middle East and North Africa region.
