ClearTouch Powered by TCN Named a Product Challenger in 2022 ISG Provider Lens™ Contact Center as a Service – CX Europe and U.K. Report
ClearTouch, powered by TCN, a pioneering provider of omnichannel cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies, today announced that it has been recognized as a product challenger In the 2022 ISG Provider Lens™ Contact Center as a Service (CCaaS) – CX Europe and U.K. report. A subsidiary of TCN, Inc., a global contact center technology provider, ClearTouch introduced the first cloud-based contact center platform in India in 2016. ClearTouch operator is a scalable platform that currently serves 1500 customers and 2000 brands across various industries and applications.
The study focuses on cloud-based platforms and contact center solutions of current CCaaS providers with advanced technology relevant to modern industry standards across Europe and the U.K. It evaluated 21 different solutions and software providers based on their platform capabilities, open architecture, AI and machine learning capabilities, including speed, reliability, scalability and embedded analytics and the overall quality of the solutions offered.
“As CX providers, our constant strive to provide dependable, scalable, and hyper-personalised solutions tailored to each of our clients made us stand out in this highly competitive space”, said Uthaman Bakthikrishnan, Executive Vice President, ClearTouch India. “The role of customer service centres in providing superior CX is more crucial than ever due to the rapidly shifting business landscape and the onset of the digital age. We understand how critical delivering the best customer service possible is for these organizations, so providing them with the solutions they need is, and always has been, a top priority. To be recognized as a 2022 product challenger in a growing market like such, is an honour”, he added.
In the report, ClearTouch’s strengths were emphasised, including its industry vertical coverage, mid-market focus with modern payment terms, and intuitive and scalable call centre software platform. The report also highlighted how the platform has been quickly adopted each time a new vertical is used due to its adaptability and simplicity of customization.
“TCN’s cloud-based delivery model allows clients to easily scale and adjust to evolving business needs,” said Kenn Walters, Global Lead Analyst and Executive Advisor at ISG. “The open architecture coupled with extensive automation capabilities make for an extremely effective and modern platform.”
ClearTouch’s flagship cloud-based contact center platform features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility.
About the company:
ClearTouch, a pioneering provider of a cloud-based call center platform for enterprises, contact centers, BPOs and financial services companies. Since 2016, ClearTouch has grown its presence from Chennai to offices in Bengaluru, Hyderabad, Delhi and Mumbai, with data centers in Mumbai and Bangalore as well as other data centers throughout the world, which provides the capability and agility to handle various client requirements. The company’s revenue has grown by more than 200% each year over the last three years while more than tripling its head count. To strengthen its services and improve customer experience, ClearTouch has worked closely with local partners such as many major Indian telecommunications companies. It currently serves various Indian companies and multinational businesses in the healthcare, insurance, financial services, banking and BPO industries.
