Kapture CX, the SaaS-based Customer Experience platform, has appointed Deepak Leelavinothan as the Vice President of Products. He comes with a track record of driving product innovation and enhancing customer experience through his impressive 16 years of experience in the IT domain.
Deepak’s expertise encompasses a wide range of skills in product management like product strategy, market research, product launches, roadmapping, prioritization, and customer experience.
He has remarkable experience in successfully launching products from the ground up and driving innovations in the B2B and B2C space. Deepak is a technology enthusiast and is an expert in the CRM, e-commerce, and the customer experience domains. He is also an organic gardener, and a travel and music enthusiast.
Commenting on his appointment, Sheshgiri Kamath, CEO & Co-founder, Kapture CX, said,” We are delighted to have Deepak onboard. His vast experience in product management will play a critical role in fortifying our commitment to customer-centric innovations, Gen-AI capabilities, and global expansion delivering exceptional value to our customers.”
Deepak Leelavinothan holds a BE., and MS., in Computer Science, and an MBA (BITS Pilani). Prior to joining our team, he served as a Product Manager lead at Flipkart, where he launched and scaled their new Electric Vehicles business, which is among the fastest growing verticals at Flipkart.
Commenting on the same, Deepak Leelavinothan, VP of Products said, “ I am excited to join the Kapture CX leadership team and be part of a company that is at the forefront of revolutionizing SaaS based customer support solutions and help shape the strategic vision of Kapture CX’s product portfolio. As the pivot to digital experiences keeps growing each year, our customers have prioritized their focus on powerful AI-driven CX solutions that can bring down support costs and offer customer delight. Together with my incredibly passionate team at Kapture CX, we’re defining a rapid innovation-driven, sustainable growth path to establish ourselves as one of the world’s most loved pioneers in the customer support software industry.”
About the company-
Kapture is a renowned SaaS-based Customer Support Automation platform that deeply focuses on customer support and enables personal customer interactions. Founded in 2014, Kapture brings a customer profiling and segmentation tool that lets the user collect and segregate all prospect interactions on a single platform. This enables them to understand and profile their customers for a more real experience. Its AI engine integrated with Generative AI capabilities can summarize long communication threads with customers to give agents proper context about the issue, freeing customers from explaining themselves and saving agents from going through the entire communication history to get the context. Recently they raised Series A $4 million from Cactus Venture Partners.
