New Relic Opens Office in Bengaluru to Support Growing Customer Base in India

• Underscores commitment to help organisations in India deliver best-in-class digital experiences
• Plans to continue growing headcount in India to support an expanding roster of clients
• Identifies financial services, telecommunications, retail, e-commerce, and healthcare as key growth verticals in the market

New Relic, Inc. (NYSE: NEWR), the observability company, today announced the opening of its Bengaluru office, taking its presence to 18 office locations worldwide. This latest global expansion will help New Relic meet the growing demand for its observability platform in India—its fastest-growing market in Asia. The expansion puts New Relic in a strong position to support India-based software engineers in taking a data-driven approach to planning, building, deploying, and running great software.

New Relic made inroads into the India market in 2020. Today, significant investments have been made to support the expanding roster of India-based customers harnessing the power of observability to improve uptime, reliability, and operational efficiencies to deliver exceptional customer experiences that drive growth.

New Relic plans to grow rapidly in India over the next five years by further increasing its in-country headcount and through sourcing new customers in key growth verticals including financial services, telecommunications, retail, e-commerce, and healthcare.

True observability is the power of knowing what’s happening across the entire tech stack and why—at any time, whatever solution is in use. According to the New Relic 2021 Observability Forecast, 94% of IT decision makers (ITDMs) in India see observability as important and strategic to their business, with 75% believing it to be important and strategic to their role.

“India is an important market for New Relic, and our new office further emphasises our long-term commitment to the market and clients. We are on a mission to ensure that the best software and DevOps teams in India rely on New Relic to move faster, make better data-driven decisions, and build amazing software,” said Ben Goodman, SVP of Asia Pacific and Japan at New Relic. “Our India office opening is a milestone moment, and we are delighted to unveil our growth ambitions in this promising market. We hope to forge closer relationships with our customers and partners while supporting new clients as we chart a new course for growth in India.”

New Relic customers in India such as Capillary Technologies, CaratLane, Practo, Unacademy, and ZestMoney rely on the observability leader to underpin their digital transformation efforts and maintain best-in-class customer experiences. New Relic also played a significant part in assisting the government in the rollout of the COVID-19 contact tracing app, Aarogya Setu.

“We are proud to strengthen our roots in India at a time when the COVID-19 outbreak has pushed organisations to adopt digital transformation agendas faster than ever before. India presents a massive opportunity—both in terms of business growth and harnessing a highly educated technical workforce,” said Vidhur Bhagat, General Manager, Enterprise Business India at New Relic. “We have a proven track record of demonstrating how observability can help companies accelerate and enhance their digital transformation journeys. Our deepened presence in India allows us to expand the addressable market for observability and further help organisations benefit from our technology platform.”

New Relic is deeply invested in enriching India’s technology ecosystem by offering training to budding developers and enhancing their career prospects via New Relic University. The platform supports the local developer community—some of whom work for the fastest growing companies in the region—sharpen their skills in observability, through industry best practices and resources.

Developers seeking to grow their understanding of New Relic and observability are welcome to sign up to the Platform Fundamentals course which is currently underway. Registrations may be completed via the website. Individuals interested in career opportunities with New Relic in India may visit New Relic Careers.

Forward-Looking Statements

This press release contains “forward-looking” statements, as that term is defined under the federal securities laws, including but not limited to statements regarding New Relic’s office launch in India, New Relic’s ability to scale its business, New Relic’s expectations to continue to grow headcount in India to support an expanding roster of clients, anticipated overall growth of the India market, New Relic’s ability to forge closer relationships with its customers and partners and its business plan in the region for the next five years, including any anticipated benefits, results and future opportunities related thereto. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause New Relic’s actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect New Relic’s financial and other results and the forward-looking statements in this press release is included in the filings New Relic makes with the SEC from time to time, including in New Relic’s most recent Form 10-Q, particularly under the captions “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations.” Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at http://ir.newrelic.com or the SEC’s website at www.sec.gov. New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law.

About New Relic

As a leader in observability, New Relic empowers engineers with a data-driven approach to planning, building, deploying and running great software. New Relic One delivers the only unified data platform that empowers engineers to get all telemetry—metrics, events, logs and traces—paired with the most powerful full stack analysis tools to help engineers get past the ‘what’ to uncover the ‘why.’ Delivered through the industry’s only consumption pricing that’s intuitive and predictable, New Relic gives engineers more value for their money by helping improve planning cycle times, decrease change failure rates, accelerate release frequency and reduce mean time to resolution. This helps the world’s leading brands including AB InBev, Australia Post, Banco Inter, Chegg, Gojek, REI, Signify Health, TopGolf, World Fuel Services (WFS) and Zalora improve uptime and reliability, drive operational efficiency and deliver exceptional customer experiences that fuel innovation and growth. Uncover the ‘why’ with New Relic at www.newrelic.com.