Sinch MessageMedia Launches new SMS service to improve customer experience
New Zoho Desk integration expands partnership: provides customer service teams with a robust two-way messaging platform to manage all customer interactions in one place
Sinch (Sinch AB (publ) – XSTO: SINCH), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.
“Customer service teams are integral to the success of a business — no matter the size. They shouldn’t be bogged down by siloed messaging channels, which makes it harder to support customers and frustrating for everyone involved,” said Sean O’Neal, President of SMB, Sinch. “We are proud to add to our robust portfolio of over 85 integrations with SMS for Zoho Desk by Sinch MessageMedia, fulfilling service teams’ need for centralized, real-time conversational messaging and supporting the full customer journey — from marketing and sales to service and support.”
Customer service interactions can make or break customer relationships or a brand’s reputation, with direct impacts to companies’ bottom lines. Research from Sinch MessageMedia finds that customers are 82% more likely to have a favourable impression of a brand simply by being able to engage in two-way conversations.
SMS for Zoho Desk by Sinch MessageMedia empowers businesses to take their customer support to the next level. Seamless, one-to-one conversational messaging directly within Zoho Desk eliminates the need for support teams to juggle multiple platforms, and instant, automated responses free agents up to focus on more complicated customer queries. The result: reduced strain on staff and faster ticket times.
To learn more about Sinch MessageMedia’s capabilities, visit the team at Zoholics (Booth 5) in Toronto, September 12-13, 2023 or explore the website here.
About Sinch MessageMedia
Sinch MessageMedia helps small to medium sized businesses of all sizes better connect with their customers. With more than 70,000 active customers worldwide across its brands, Sinch MessageMedia drives business success by creating engaging mobile experiences that customers love. Messaging solutions such as alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are used by leading brands in healthcare, education, retail, utilities, and dozens of industries. With offices across the United States, Australia, the United Kingdom, and New Zealand, Sinch MessageMedia is the number one choice for easy and engaging global business messaging. MessageMedia was acquired by Sinch in 2021.
About Sinch
Sinch powers meaningful conversations between businesses and their customers through its Customer Communications Cloud. More than 150,000 businesses – including many of the world’s largest tech companies – rely on Sinch and its global super network, which is the most secure and reliable network for messaging, voice and email. Sinch has been profitable and fast-growing since it was founded in 2008. It is headquartered in Stockholm, Sweden, with shares traded at NASDAQ Stockholm: XSTO:SINCH
