Unveils Strategic Investments in Go-to-Market, New Products, and Platform Enhancements

Zoho, the Chennai-headquartered global technology company, today announced investments across its entire portfolio to accelerate upmarket momentum, following an impressive three-year period where Zoho in India achieved over 65% compound annual growth rate (CAGR) in ARR within the mid-market and enterprise segment. Notably, the mid-market and enterprise segment now accounts for more than 50% of Zoho’s ARR in India.

Zoho also witnessed a 65% 3-year CAGR within the mid-market and enterprise segment globally; this segment now represents one-third of the entire business. Overall Zoho now serves over 90 million users across more than 600,000 businesses.

“Our humble roots in SMB have helped us systematically build powerful software with strong everyday usability,” said Sridhar Vembu, Co-founder and CEO, Zoho Corporation. “With our strong DNA as a technology platform company, we have been able to steadily improve our maturity and readiness for large organisations by making the necessary investments. Zoho aims to be the most seamless enterprise software vendor in the market by focusing on extensibility, usability, packaging, and go-to-market solutions.”

Zoho’s upmarket growth in India is led by banking, financial services and insurance (BFSI), manufacturing, retail, fast-moving consumer goods (FMCG), pharmaceuticals, and IT sectors. Some of our customers include MakeMyTrip, PUMA, Axis Finance, Paper Boat, Samsonite, BigBasket, Tata Play Fiber, BYJU’S, Star Health & Allied Insurance, Mercedes-Benz India, SpiceJet, IIFL Finance, Meril Life Sciences, Blue Star, Bosch, Zomato, Saint-Gobain, Deloitte, McDonald’s among others.

The company is also actively collaborating with state and central government departments and PSUs to support their digitalisation efforts. Through these strategic partnerships, Zoho is contributing to the modernisation of the public sector and driving digital innovation.

“At Zoho, we are proud to be the trusted partner for businesses across diverse industries in India. Our commitment extends to fostering inclusive growth, including sectors critical to the nation’s economic fabric and empowering organisations to thrive in the digital age. By addressing the unique needs of Indian enterprises and government entities, our customisable solutions actively contribute to the digital transformation of the country,” added Sridhar Vembu.

Zoho has hired customer-facing teams and opened offices in Delhi, Mumbai, Kolkata, Bengaluru and Hyderabad to enhance account management capabilities and cater to the specific needs of large organisations. In line with Zoho’s commitment to enhance customer experience and drive success, the company has announced strategic investments targeted at mid-market and enterprise businesses.

Go-to-Market Investments:

Enterprise Business Solutions: Zoho aims to expand EBS across skills, industry depth, and regional presence to help enterprise businesses manage their technology stack better in today’s economic climate. EBS provides expertise to large organisations across consulting, solutions engineering and implementation, as well as customer success.

New SI Partnerships: Zoho will strengthen its network of SI (system integration) partners to enhance its platform, create industry-specific solutions, and develop customer best practices. Currently, Zoho’s SI partners include Tata Consultancy Services, Hexaware, WNS, Tech Mahindra, Infosys,and Wipro.

Global Procurement: Zoho accepts payment in over 15 currencies worldwide, facilitating global procurement efforts for enterprises with regional operations through unified multi-currency invoicing.

Platform Investments:

Marketplace Expansion: Zoho Marketplace offers over 1,800 extensions and has surpassed 1 million installations, and receives over 30,000 new monthly installations. Large organisations can create private extensions to address workflow nuances and deploy them through the Marketplace. Partners have been trained and certified to provide extensibility skills.

No-code and Low-code Extensibility: Zoho brings low code capabilities to accelerate every stage of the deployment, such as: UX design (Canvas), data collection (Wizards), workflow orchestration (Blueprint and Flow), and custom applications (Creator). Large organisations can shorten time-to-market with much less effort and lower overhead to maintain their deployments with Zoho’s no-code and low-code offerings.

New Applications and Enhancements:

Contract Management Software: Introducing Zoho Contracts, a secure solution that centralizes contract management, including authoring, approval, negotiations, and signatures. With full visibility and AI- powered automation, Zoho Contracts simplifies the complex process, mitigating risks and improving governance for large organisations, driving new business and growth.

Data Transformation for CX: Zoho DataPrep is now deeply integrated with Zoho CRM, enabling users to transform, cleanse, and format customer data within their CRM system. This integration simplifies data migration, eliminates duplicates, and validates information, making the process more efficient and precise.

Security and Privacy Investments

Identity and Authentication: Introducing Zoho OneAuth, a comprehensive, multi-factor authentication application, which now includes Smart SignIn and Passkey Support, enabling automated cross-device user login and account access assistance.

Directory Management: Zoho Directory is a secure platform for workforce identity and access management supporting 250+ pre-built integrations. Zoho Directory’s Authentication and SignOn module has been proven with over 100 million users from Zoho and ManageEngine, serving the needs of multi-national enterprises including – Disney, AT&T, and Sony.

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Zoho Privacy Pledge

Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. The company owns and operates its data centers, ensuring complete oversight of customer data, privacy, and security. More than 90 million users around the world, across hundreds of thousands of companies, rely on Zoho everyday to run their businesses, including Zoho itself. For more information, please visit: https://www.zoho.com/privacy-commitment.html

About Zoho

With 55+ apps in nearly every major business category, Zoho is one of the world’s most prolific technology companies. Headquartered in Chennai, India, Zoho is privately held and profitable with more than 12,000 employees. For more information, please visit: www.zoho.com