By Vijay Navaluri
Picture this: a future where every employee, regardless of their field or expertise, has access to a personalised mentor available 24/7. This isn’t a scene from a futuristic movie; it’s a reality being forged today through the innovative use of artificial intelligence in workforce development. At the heart of this transformation lies the personalised AI Coach, a Generative AI solution that’s rapidly gaining momentum as a game-changer in enabling the workforce of the future.
The necessity for continuous skill enhancement in the workforce is underscored by compelling statistics. With the digital age in full swing, over 5.18 billion people are now connected to the internet, and a staggering 92 percent of jobs require digital competencies. Yet, as we stand on the brink of this technological renaissance, we are also facing a profound skills gap. A significant portion of the workforce finds their skills becoming obsolete, with projections indicating that 44 percent of workers will experience a disruption in their skill set within the next five years. This gap is not just a challenge; it’s an opportunity—an opportunity to reimagine how we approach work and development in the digital era.
The AI Coach, a brainchild of Supervity, is ingeniously designed to cater to the unique needs and preferences of each individual. It does so by providing AI Agents for adoption, automation, and knowledge management. Its adoption AI Agent provides in-app guidance and walkthroughs, tailored to help users master digital tasks and tools with ease and efficiency. Through interactive step-by-step guidance, akin to a GPS for digital navigation, the AI Coach leads users through complex processes, simplifying digital adoption.
Its automation AI Agent automates simple, repetitive tasks that allows time for creative pursuits and a knowledge AI Agent that enables users to cut through deluge of data and retrieve information that is relevant.
Bridging the Digital Divide: An AI-Driven Approach
The digital divide represents not just a gap in access but a chasm in understanding and leveraging technology to its full potential. Addressing this requires more than just tools; it necessitates a holistic digital approach. Supervity’s AI Coach transcends traditional boundaries by offering a suite of AI and automation methodologies embedded within its core functionality. The essence of ‘show and tell AI’ technology, for instance, is not just about creating in-app walkthroughs but about visualizing digital adoption, making complex tasks approachable and understandable.
Contextual help from a generative AI agent within these adoption walkthroughs transforms the experience of simple guided steps into an interactive dialogue. Users are no longer just following instructions but engaging in a conversation, asking questions, and receiving personalized guidance.
This is augmented by the AI Coach’s ability to automate tedious, repetitive tasks and streamlining the process of accessing and organizing knowledge. This approach reflects a natural method of problem-solving and understanding, with the added efficiency of automated task management. These elements ensure that assistance transcends digital barriers and reaches users wherever they may be, employing technology to simplify and enhance the support experience through sophisticated knowledge management and the automation of repetitive tasks.
This revolution in the digital journey is not just about closing the skills gap; it’s about unlocking human potential by eliminating barriers to creative pursuits. Studies and reports highlight the immense economic benefits of investing in reskilling and upskilling initiatives. For instance, investment in the current global workforce’s upskilling has the potential to boost GDP by $6.5 trillion by 2030. These numbers aren’t just impressive; they’re a clarion call to action for policymakers, educators, and industry leaders to invest in the future of work and workforce development.
The advent of the AI Coach is redefining the landscape of professional development. Beyond the statistics and economic forecasts lies a simple truth: learning is becoming more accessible, personalized, and effective. From working professionals to government employees, and from students to job seekers, the impact of AI-driven learning is vast and varied. For citizens, it enhances the adoption of government services; for farmers, it improves agricultural productivity; for governments, it streamlines training processes; and for the youth, it significantly increases employability.
Economic Impact: Fuelling Growth and Innovation
On the economic front, the integration of AI in workforce development, as seen with the Supervity AI Coach, is poised to have a transformative impact. The World Economic Forum’s “Future of Jobs Report” highlights that by 2025, automation and a new division of labour between humans and machines will disrupt 85 million jobs globally. However, it also forecasts the creation of 97 million new roles that are more adapted to the new division of labour between humans, machines, and algorithms. AI-driven learning and upskilling platforms are crucial in preparing the workforce for this shift, ensuring that individuals are not left behind as the job market evolves.
Moreover, the economic benefits of investing in digital adoption, enhancing digital skills, training are significant. According to the OECD, increasing digital proficiency can lead to higher productivity and economic growth. For businesses, the adoption of AI-driven training tools like the Supervity AI Coach can lead to improved employee performance, innovation, and a reduction in training costs. These tools can provide on-demand learning that is directly applicable to the job, reducing the time and resources spent on traditional training methods.
Yet, as we champion the virtues of AI in future of work and workforce development, it’s crucial to navigate the challenges that accompany technological adoption. Issues of accessibility, ethical AI use, and ensuring the human element remains central to digital experiences are paramount. The future of workforce development lies in creating a synergistic relationship between technology and human potential, where AI acts not as a replacement but as an augmenting force.
The journey toward a more skilled, adaptable, and resilient workforce is paved with innovation and driven by a shared vision of leveraging technology for the greater good. As personalized AI Coach become more integrated into our digital ecosystems, they offer a glimpse into a future where every individual has the tools and support needed to thrive in the digital world.
The Digital Transition: A Necessity, Not a Choice
The shift towards digital isn’t just about keeping pace with technological advancements; it’s a strategic move to future-proof the workforce. The significance of going digital extends beyond the mere acquisition of new skills. It’s about cultivating a mindset that embraces change, innovation, and continuous improvement. Digital proficiency enables individuals to navigate the vast seas of information, tools, and resources available online.
This narrative is about a collective movement towards a smarter, more capable, and future-ready global workforce. Through the lens of AI, we’re not just preparing for the challenges of tomorrow; we’re shaping a future where AI and human work hand in hand and complement each other. The revolution is here, and it’s powered by AI, with a promise to enhance skills, transform industries, and unlock unprecedented levels of human potential.
(The author is Vijay Navaluri, Co-Founder & Chief Customer Officer, Supervity.ai, and the views expressed in this article are his own)
