How is SAN Softwares helping the SME segment to enhance customer support?

By Jagwant Singh

SAN Softwares Pvt Ltd, a leading provider of the Telecom Solution Industry highlighted the significance of its ticket management software, SanTMS for small and medium-sized enterprises (SMEs) to enhance their customer support. The ticket management software not only provides ticket updation and ticket closures but also functions such as quality checks.

The small and medium-sized industries today require robust ticketing software for their client management and customer support to streamline support operations, elevate customer experience, and boost overall efficiency. SanTMS, apart from its diverse applications, also gives SMEs an efficient platform to manage customer inquiries.

“Streamlined customer support is the need for SMEs which can not be neglected if they wish to get into long-term relationships with their clients.” says Mr Jagwant Singh, Director at SAN Softwares. “We developed SanTMS keeping such SMEs in mind to assist them on the need and spread the idea of connectivity and transparency everywhere in the market,” he added.

SanTMS enhances the growth and customer relations of SMEs through ticket generation via Call/API, unified multi-channel support, enhanced queue management, actionable insights, and multiple other provisions. The services help customers connect to their service provider through any preferred communication platform of their choice including email, phone calls, text messages, etc. Team members can easily address their customer inquiries more thoroughly leveraging from past client conversations as well as a robust automated response system.

Keeping track of customer queries as well as managing their timely responses to provide the clients and other interested audiences with the most prompt solutions, is what keeps an organization intact in the market for the trust they receive from their customers. Enhanced customer communication leads to increased customer satisfaction and loyalty and SanTMS ensures the same for your company.

The innovative solution makes sure the SMEs enable their customer support operations in one of the most systematic ways possible. SanTMS is not just a ticket management software for multiple enterprises, but the source of their company growth and validation in times when communication is valued the most among consumers and buyers.

About SAN Softwares Pvt Ltd

SAN Softwares established in year 2000 by Jagwant Singh, with an aim to develop software solutions for industries to manage their businesses in the desired manner. Having a strong Technology Development and Innovative team of 50+ people. We strive to provide you with the best solutions to your business system needs. As our client, we place great emphasis and focus on your problems and goals and develop solutions that best fits your needs. Currently SAN Softwares is serving 1500+ satisfied clients worldwide, raging from startups – other companies across diverse industries.

(The author is Jagwant Singh, Founder & Managing Director of San Softwares, and the views expressed in this article are his own)