NewgenONE: Empowering Digital Transformation with Revolutionary Automation for Enterprises

By Varun Goswami

Newgen Software, a pioneer in the digital transformation space, recently released a new version of its NewgenONE platform.

It is believed that NewgenONE will revolutionize automation for businesses as it enables rapid enterprise-wide automation at scale. Newgen has 30+ years of experience transforming businesses globally across industries, including financial institutions, insurance, healthcare, government, manufacturing, and retail. It has 520+ active clients across 74 countries, including Venerable, Bank Midwest, Ingram Micro, and Tokio Marine HCC.

To get more insights, we contacted Varun Goswami, Vice President, Product Management at Newgen Software Technologies Ltd., to learn more about the platform.

NewgenONE Platform – Decoding the why, what, and how!

Any organization, irrespective of the industry, has the requirement to streamline its processes. These processes could be simple two-three step departmental workflows or complex document-intensive processes like customer onboarding and environmental, social, and governance monitoring. In order to cater to these diverse sets of requirements, enterprises need a single unified platform that can easily scale and automate workflows at all levels while ensuring security and compliance.

NewgenONE is the answer to all these challenges. Having been in the industry for long, NewgenONE reflects Newgen’s deep understanding of business needs. A one-stop solution that effortlessly automates all aspects of business operations and streamlines end-to-end customer journeys, backed by a robust integration, governance, and security ecosystem.

Whether connecting front-office, middle-office, and back-office for seamless information flow or infusing intelligence into operations, NewgenONE does it all for thousands of applications and processes rapidly.

The platform boasts remarkable features that distinguish it from the rest.

  • Full Stack Development Platform: A full-stack development platform enables end-to-end automation. Users can define data models, design interfaces, create processes, and develop customer-facing mobile apps and portals. The platform also allows users to design dashboards and set parameters per their business needs.
  • Native Content Management Capabilities: NewgenONE has a proven track record for best-in-class enterprise content management and has enabled one of the biggest ECM deployments, supporting around 15 billion documents, 25,000 licensed users, and 250 million+ customers. So, enterprises can manage their content, processes, and communication with a single platform. Also, the platform was recently recognized as a “Leader” in The Forrester Wave: Content Platforms, Q1 2023.
  • Robust Integration System: NewgenONE eliminates the complexity of managing multiple systems. It enables seamless integration with various systems and applications, allowing businesses to leverage their current IT infrastructure along with NewgenONE’s vast capabilities.
  • Better Collaboration with Low Code: To bridge the gap between business users and IT teams during app development, NewgenONE offers low code capability. This enables business users to actively participate in app-building while IT teams focus on crucial tasks such as data models. The result is a win-win situation that saves valuable time for both teams.
  • New-Age Capabilities: In an era of fierce competition, NewgenONE helps businesses stay ahead with a powerful combination of new-age capabilities. With robotic process automation (RPA), artificial intelligence (AI), intelligent process automation, content services, data science, and more, NewgenONE propels digital acceleration for enterprises.


But what about the benefits? NewgenONE offers three key areas where enterprises can reinvent themselves: customer experience, operational efficiency, and innovation. By streamlining the customer journey, facilitating self-service options, and personalizing interactions, NewgenONE elevates the customer experience to new heights. Moreover, it boosts operational efficiency by monitoring operations at scale and ensuring secure, auditable, compliant, and accountable transactions across all systems. Lastly, driving continuous innovation becomes possible with NewgenONE as the platform shares insights to optimize day-to-day operations and identify new products and business opportunities using AI.

As NewgenONE reshapes the automation landscape, enterprises can unlock limitless possibilities and accelerate their digital journey.


(This article is authored by Varun Goswami, Vice President of Product Management at Newgen Software Technologies Limited., and the views expressed in this article are his own)

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