In today’s fast-paced and ever-evolving business landscape, companies are seeking innovative ways to not just meet customer demands but exceed them. While Software as a Service (SaaS) platforms provide a one-stop technology solution for customer needs, the outcome as a service (OAAS) model takes traditional technology service models, one level further by delivering actionable business outcomes rather than just raw data. The responsibility of analysis and determining the next steps is then put on the end user, who can use the valuable, personalized insights for their businesses.
Explorex, a prominent SaaS innovator within the restaurant industry, is harnessing the power of Outcome as a Service (OAAS) to revolutionize the restaurant landscape, through risk mitigation and a result-oriented customer-focused approach. With a strong commitment to customer satisfaction and trust-building, the company places equal emphasis on ensuring employee well-being. Explorex employs cutting-edge technology to streamline restaurant operations, akin to the efficiency of a meticulously organized kitchen. Explorex showcases trends and data collated through machine learning to restaurants in a visual format, which helps in decision-making processes.
This solution is a win-win scenario for both customers and technology providers since it will map the necessary outcomes to identify user personas to drive precision and productivity while executing key business decisions. It will help companies review the efforts made in each decision to see which tasks can be automated by leveraging machine learning solutions.
OAAS aims to improve the outcomes of the restaurant industry by providing digital excellence that transforms restaurant operations, making the industry a more attractive and rewarding place to work beyond creating products and solutions that will foster growth.
The future for SAAS companies is OAAS
It is not just providing software solutions but also value-added services that can enhance and support businesses to automate AI processes in a seamless manner that fulfills the promise of different systems collaborating to achieve an outcome.
They help in deriving measurable outcomes and comprehensive analytics to help businesses identify opportunities and risk mitigation. A fundamental component of this Outcomes-as-a-Service revolution is the promise of enabling all of your systems to communicate, share data, and act on that data.
These models are created to ease the business operations while giving access to other services like access to financing, and other forms of partnerships and CRM services to help businesses grow and thrive. Businesses must combine two important aspects in order to capitalize on this opportunity: digitalization and servitization. An attempt to demonstrate how outcomes might be offered ‘as a service’ in the realm of urban infrastructure digitization.
(The author is Mainak Sarkar, and the views expressed in this article are his own)
