GTPL Hathway Limited enhances its customer experience with GIVA, an AI-powered chatbot enabled by Yellow.ai
GTPL Hathway Limited (GTPL) offers a one-stop solution for all its offerings with the implementation of an NLP-trained multimodal AI chatbot, enabling seamless self-service, sales, and support. The chatbot is conversant in nine languages, enabling hyper-personalised and seamless customer experiences across WhatsApp, GTPL’s upcoming new App, website and Facebook page. GTPL Hathway Limited, India’s largest Multi-System Operator (MSO), today unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities. The upgraded bot is designed to automate customer support, enable self-service, and provide after-sales service as part...
