CloudResearch & WhitepapersCX is Everything Today; Are Brands Getting it right?CXOtoday News Desk3 years agoOctober 19, 2021While a positive CX with brands is a primary driver in consumer buying decisions, over the past year it did not improve or has gotten worse.
Press ReleaseForever New achieves 73% improvement in first response time for its 250 stores with Zendesk SupportCXOtoday News Desk3 years agoSeptember 29, 2021Fashion clothing and accessories brand Forever New is an Australian business success story. From its beginnings as a startup retailer...
Press ReleasePayNearby + Zendesk: Building resilience by strengthening relationshipsCXOtoday News Desk3 years agoSeptember 14, 2021PayNearby, India’s largest branchless banking network, brings financial inclusion to the masses. Learn how the fintech startup re-invented its support...
Press ReleaseZendesk empowers businesses with the next generation of digital collaboration toolsCXOtoday News Desk3 years agoSeptember 6, 2021In today’s digital-first and distributed landscape, businesses across the globe are facing the constant challenge of keeping up with ever-evolving...
AICorner OfficeExpert OpinionNewsletterHow Conversational Messaging Will Shape Customer ExperienceKT Prasad3 years agoSeptember 7, 2021Tech-savvy customers ask questions, conduct research about products they want to buy and get support within a single conversation thread.
Press ReleaseThinkific + Zendesk: Support worth switching forCXOtoday News Desk3 years agoJuly 22, 2021Online course platform Thinkific moved its support team from Freshdesk to Zendesk in September 2019. Investing in its CX gives...
Press ReleaseZendesk Research Reveals: Customer Experience is a priority for 83% of managers in IndiaCXOtoday News Desk3 years agoJuly 15, 2021Agility in Action Research shows that over two-thirds of business leaders in India reported a 25% reduction of cost due...
CloudResearch & WhitepapersIndian CXOs See Bumpy Road Ahead in their Journey to AgilityCXOtoday News Desk3 years agoJuly 14, 2021Very few Indian companies have actually demonstrated having the minimum set of agility competencies that are needed to classify as “market leading.
Press ReleaseKreditech serves the underbanked with ZendeskCXOtoday News Desk3 years agoJuly 9, 2021Kreditech has been able to provide support for 800K customers while decreasing average call time by 30% using a Zendesk...
Hardware/Software DevelopmentResearch & WhitepapersMore SMBs To Ride The Omnichannel Wave: StudyCXOtoday News Desk5 years agoDecember 3, 2020Small and midsize businesses (SMBs) in APAC are 40 to 50 percent more likely to take an omni-channel approach to...