Fship Logistics Innovates with Cutting-Edge Technology for Sustainable E-commerce Shipping

CXOToday has engaged in an exclusive interview with Mr Raju Sinha, Chief Business Officer at Fship Logistics

Can you provide an overview of Fship Logistics, including its mission and core values?

Fship is a tech-driven logistics platform designed for the e-commerce industry. It streamlines and automates the shipping process for businesses, providing a comprehensive solution for order fulfillment. With features like multi-carrier support, real-time tracking, NDR management and centralized e-commerce shipping management, Fship helps businesses optimize their shipping operations, enhance efficiency, and improve customer satisfaction. It acts as a one-stop solution, connecting e-commerce businesses with a network of reliable courier services to facilitate seamless and cost-effective shipping solutions.

Our mission is to provide E-commerce brands and sellers with a cutting-edge technology-based Software as a Service (SaaS) platform for their shipping needs at an affordable price and with superior customer support experience.

Our Core Values

• Customer-Centricity: Prioritize the needs and satisfaction of customers above all else Commit to providing exceptional service and value to help customers succeed.
• Integrity: Uphold the highest standards of honesty, transparency, and ethics in all business dealings. Build trust with customers, partners, and employees.
• Innovation: Embrace continuous innovation and technology advancements to deliver cutting-edge shipping solutions. Stay ahead of industry trends and offer creative solutions to customers; challenges.
• Empowerment: Empower customers and employees with the knowledge and tools they need to make informed decisions and drive success.
• Flexibility: Adapt to the ever-changing needs of customers and the shipping industry. Offer customizable solutions that cater to diverse business requirements
• Quality: Commit to delivering high-quality services and solutions that consistently meet or exceed customer expectations.
• Cost Efficiency: Strive to provide cost-effective shipping options to help businesses optimize their shipping budgets.
• Employee Growth: Invest in the professional growth and development of employees, encouraging a culture of learning and career advancement.
• Responsiveness: Be responsive to customer feedback and market changes, making adjustments and improvements as necessary.

What sets Fship Logistics apart from other logistics companies in the industry?

• Latest, cutting edge and secure technology platform- The platform is designed and developed using tech stacks like, Rest Api using Microsoft ASP.net Core, Entity framework, React.Js & Microsoft SQL server and internal crm on React.Js and Node.Js.
• Highly scalable and customizable cloud platform
• ISO 27001 & GDPR compliant cloud platform
• Integrated with Power BI to provide custom insights.
• Can be integrated with any BI tool to provide data driven decision capability for our sellers.
• Inbuilt AI & Machine learning capabilities that provides- (A) EDD- a blend of historical data and current trends. (B)- Recommendations to sellers for best courier selection
• Cost Effective and Best in Industry Shipping Rates
• No Hidden Cost- No Additional charges for NDR management, Tracking, Early COD and What’s App communication.
• True White Labeled and Branded tracking page- Unlike other aggregators we don’t host tracking page on our own domain/subdomain. Using our widget brands can show the tracking on their own website.
• COD remittance as early as D+2 days.
• Prompt action for better delivery- Realtime serviceability sync from courier partners and proactive action on communication received from courier on stressed/NSZ/Delayed locations to ensure best delivery execution for our sellers. Alert while order processing in case of Duplicate orders, incomplete addresses and contact numbers.

What technological innovations has Fship Logistics implemented to streamline its logistics operations?

The Tech platform is designed and developed using tech stacks like, Rest Api using Microsoft ASP.net Core, Entity framework, React.Js, Microsoft SQL server and Node.Js hosted on highly scalable and customizable, ISO 27001 & GDPR complaint cloud Microsoft Azure.

Fship offers shipping services for businesses, providing a comprehensive solution for order fulfillment. It acts as a one-stop solution, connecting e-commerce businesses with a network of reliable courier services like Bluedart, Delhivery, XpressBees, Ecom Express, DTDC, Ekart, Amazon, and many more, to facilitate seamless and cost-effective shipping solutions. Sharing few of the key technology solutions Fship has been offering-

Multi-Carrier Shipping: Fship aggregates multiple courier partners under a single platform, allowing e-commerce sellers to choose the best shipping option based on cost, delivery time, and reliability. This helps streamline the shipping process and improves efficiency.

Automated Order Processing: Fship offers automated order processing and label generation through its plug and play integration with major e-commerce platforms like Shopify, WooCommerce, Unicommerce, and more. This reduces manual data entry errors and speeds up the order fulfilment process.

Real-time Tracking: Sellers can track the status of their shipments in real-time through the Fship dashboard or mobile app. This visibility helps sellers manage customer expectations and improve the overall shipping experience. At the same time, Buyers also get notification Via Fship with the tracking link that shows realtime tracking.

Bulk Shipping: Fship allows sellers to process bulk orders in a single click, saving time and effort. Sellers can also set up automated rules for order processing based on predefined criteria.

Return Management: Fship provides a seamless return management system that allows customers to initiate return requests online. Sellers can manage returns through the Shiprocket dashboard and track the status of returned items.

Automated NDR Management– Fship NDR workflow automates and streamline the NDR management for its users and help them getting maximum delivery execution out of the undelivered shipments. Fship webhook integration with courier partners empower them to capture non-delivery information in real-time, immediately notification is sent to the buyer via What’s app and email which buyer responds and buyer’s responses are shared to courier partner instantaneously to reattempt shipments for delivery same day or following day.

Notifications– Fship has created a whats app CRM that not only help its user to keep their buyer informed about the status of the shipment but also help them reduce their losses from RTO shipments by reconfirming COD orders and verifying the delivery addresses.

What are some of the biggest challenges Fship Logistics has faced, and how have you addressed them?

In the early stages, we faced challenges earning client trust due to the competitive nature of the courier and aggregator market. Sellers were hesitant to partner with us as we handle significant cash on delivery amounts for remittance. Questions arose regarding our technology, ability to improve delivery conversions, and overall client experience. Despite these concerns, we excelled in all areas, implementing robust workflows and metrics internally to monitor and address client performance and issues, resulting in a significant reduction in return-to-origin (RTO for our clients. This positive outcome led to increased referrals and new client acquisitions.

In our inaugural year, we processed more than 50CR in cash on delivery remittance and started offering remittance in just two days (D+2), which further cemented trust with our clients. Now, our satisfied sellers are sharing their positive experiences and recommendations within their communities. it’s also important to note that our churn ratio is the lowest in the industry. This reflects our commitment to offering the best delivery performance and most competitive commercials to our sellers. This combination of reliability and affordability has solidified Fship as a trusted partner in the courier aggregator space.

In what ways does Fship Logistics use technology to enhance the customer experience and provide real-time tracking and visibility into shipments?

Fship employs various technologies to enhance customer experience and provide real-time tracking and visibility into shipments. Some of the key ways in which Fship uses technology include:

Automated Order Processing: Fship automates order processing, reducing manual intervention and errors, and ensuring faster order fulfilment by integrating client’s sales channels and multiple courier partners on one single platform.

Real-time Tracking: Fship offers real-time tracking for shipments, allowing customers to track their orders at any stage of the delivery process. This transparency builds trust and improves customer satisfaction.

Smart Scheduling: Fship uses intelligent algorithms to optimize delivery routes, improving delivery times and reducing costs.

Machine Learning and AI: Fship employs machine learning and AI algorithms to continuously optimize its logistics operations, improving efficiency and reducing costs over time.

Data Analytics: Fship collects and analyses data from various sources to gain insights into customer behavior, delivery patterns, and market trends, enabling better decision-making and service improvements.

How does Fship Logistics prioritize sustainability and environmental concerns in its operations?

Fship has made sustainability a priority in its operations. As an e-commerce shipping aggregator, Fship recognizes the importance of minimizing its environmental impact, particularly given the rise of e-commerce and the associated increase in parcel shipping volumes.Here are some ways in which Fship has prioritized sustainability and environmental concerns in its operations:

Eco-friendly Packaging: Fship encourages the use of eco-friendly packaging materials by providing information and resources to sellers. This includes promoting the use of recyclable and biodegradable packaging materials.

Optimized Route Planning: Fship uses technology to allocate best couriers for delivery, this minimises the possibility of multiple delivery attempt cases and eventually minimizing fuel consumption. This not only saves costs but also reduces carbon emissions.

Reducing Packaging Waste: Fship has initiatives in place to reduce packaging waste, such as encouraging sellers to use minimal and efficient packaging materials, reducing the size of packages.Overall, Fship is committed to sustainability and takes active measures to reduce its environmental impact. By promoting eco-friendly practices, educating sellers, and collaborating with sustainable partners.

What can customers expect from you, the next step?

As a service provider, we are constantly striving to improve our services to ensure the best possible experience for our customers. We are always looking for ways to enhance our offerings and provide even more value. In the immediate future, customers can expect to see continued improvements in our technology. We will be expanding our customer support options, with additional channels and improved response times, to ensure our customers can get the help they need when they need it.  We are committed to providing reliable, efficient, and best shipping solutions, and we look forward to continuing to serve our customers in the best way possible.