Unveiling Vervotech’s AI and NLP Integration: Revolutionizing Data Accuracy in Travel Tech
CXOToday has engaged in an exclusive interview with Mr. Sanjay Ghare, Co-Founder & CEO, Vervotech
- How does Vervotech leverage AI and NLP technologies in its Hotel and Room Mapping tools to ensure data accuracy and relevance for online travel companies?
Ans. Our tech employs advanced AI and ML algorithms to combine large data sets of hotel information from various sources to avoid duplication and inconsistencies. It involves mapping the IDs of the same hotel across different suppliers of hotel data.
In-room mapping, we use NLP to match different descriptions of identical rooms to map it with a single room.
The tools help online travel companies provide accurate and easily understandable information to their customers during online booking.
- Could you highlight one key innovative feature or technological advancement that sets Vervotech apart from its competitors in the travel technology sector?
Ans. Vervotech offers an innovative self-service portal and dashboard, providing users with a transparent view of their mapping data analysis and quality. This feature offers quick access to vital metrics like valid property counts, exclusive property counts from respective suppliers. mapping percentages, duplicate content figures, and bad map data.
- How does Vervotech balance cutting-edge technology with a ‘human-first’ approach in its products and services to meet the needs of its travel industry clients?
Ans. Our customer success team is available 247 and is equipped with handling all sorts of issues swiftly. The service from this team is widely acknowledged and appreciated by global customers,
Also, while our advanced algorithms power the back end of our solutions, we prioritize user experience through intuitive interfaces and proactive human-first customer support by assigning dedicated account managers to each client. We pride ourselves in understanding the unique needs of travel industry clients and providing agile solutions, where user feedback plays an important role in optimizing our technology solutions.
- Considering Vervotech’s rapid growth and expansion across diverse regions, what technological strategies have been crucial in scaling its products to serve over 1000 travel brands and integrate with 400+ suppliers?
Ans. Vervotech’s exponential growth and global expansion are attributed to our strategic focus on a SaaS and cloud-first approach. This foundation enables rapid scalability, seamless onboarding of over 1000 travel brands, and integration with 400+ suppliers. Our streamlined processes ensure efficient service delivery to both new and existing customers, eliminating challenges in the onboarding journey.
- In what specific ways has Vervotech utilized technology to drive its Corporate Social Responsibility initiatives, such as setting up offices in remote villages and supporting underprivileged communities?
Ans. We understand rural communities’ challenges in accessing technology-based employment, and Vervotech has taken a proactive approach. We recognize these communities’ difficulty accessing jobs, so we’ve decided to bring jobs to them. Our commitment involves establishing rural offices, where we provide infrastructure and focus on upskilling initiatives for local youth tailored to tech and support jobs and provide employment opportunities closer to their home.
