Hardware/Software DevelopmentNews & Analysis

Fedfina Leverages IceWarp’s UC Platform For Greater Collaboration

The solution provides availability of an OnCloud solution for Fedfina’s users and acts as a one-stop solution for its challenge.

Information Management

Fedbank Financial Services Ltd (Fedfina), a 100% subsidiary of the Federal Bank Ltd. has recently deployed an all-in-one email collaboration platform.  

Earlier, the financial firm was using a non-updated version of on-cloud local vendor Email Server. However, it faced many challenges wherein archived data had to be taken offline within every 6 months. A constant requirement of migrating the existing data left no room for improvement in their then Mail Server. Absence of solutions for Collaboration and Communications; and Group Chat solutions for the broadcasting of messages brought in limitations leading to stunted growth of the business, said Aditya Nabar, Vice President & Head – IT at Fedbank Financial Services Ltd.

Furthermore, lack of significant features such as syncing across devices, non-syncing of Email, Calendar, and Contacts in real time; and the existence of spam added on to its challenges.

The Unified Communication solution powered by IceWarp thus acted as a one-stop resolution for Fedfina’s standing difficulties. The solution provided the availability of an OnCloud solution for the users assuring OnCloud archiving with Archivist/Compliance access.

IceWarp Outlook Sync and Active Sync allows syncing across multiple devices while presence of Cisco ATP further resolves spam related issues.It also has collaborative features including Mailbox and Calendar Sharing, Document Editing and Instant Messaging.

“They have an incredible team and a strong partner relationship to understand our objectives and provide the best-in-class solutions efficiently. The key factor of IceWarp is that they have revolutionary solutions for communication and collaboration which in return benefits us and further lead them to penetrate deeper into the market and have a stronger hold,” stated Nabar.

With the receipt of its NBFC license in 2010, the company started off as a distribution arm of its parent bank where it distributed the banks home loan and auto loan products across top metro locations using retail outlets. Today, Fedfina has 150 plus branches across Tamil Nadu, Karnataka, Andhra Pradesh and Kerala.

Having tested success with the gold loan business, it has quickly diversified into other products like mortgage loans and corporate finance, Personal & Business Loans with its clear customer-centric approach and aggressive expansion plans.

Speaking on the deployment, Pramod Sharda – CEO, IceWarp India & Middle East said, “The cumulative growth of the list of our clientele has been acting as a constant reminder of us moving closer to our vision. In the past few years, the Indian market has been highly supportive of IceWarp which has added on to our pace of development. As a channel-driven company, our customers remind us to invent and re-invent our technologies, our solutions to further thrive across the globe”.

Unified Communication Solutions are already gaining popularity. IceWarp for example has already acquired more than 800 customers and is currently present across 50 countries, the company said.

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