SaaS based Kapture CX appoints Nibha Kothari as VP Strategy in the Founder’s Office
Kapture CX, the SaaS-based Customer Experience platform, has appointed Nibha Kothari as VP Strategy in the Founder’s Office, Bangalore.
Nibha brings experience over 12 years in leading strategic programs across multiple global organizations including Reliance, Viacom18, WNS, and BYJU’S. Most recently, she led the Strategic Projects & Transformation team at BYJU’S. She is also an alumna of IIT Delhi and IIM Bangalore.
Commenting on her appointment, Sheshgiri Kamath, CEO & Co-founder, Kapture CX, said “Vikas and I are delighted to have Nibha onboard. Her vast experience in strategy and new initiatives will play a critical role as we expand globally into new geographies and verticals. Having worked in leading companies we look forward to leveraging her insights and accelerating our growth further. We welcome her onboard the rocketship which is Kapture and look forward to working with her on this exciting phase of growth.
Before joining the Kapture CX, Nibha led multiple initiatives at Viacom18 to drive data based decision making and transform procurement processes. During her career, she has also served as the Chief of Staff to the COO at WNS Global Services. Beyond her professional life, she has a passion for giving back to the community. During her stint in the USA, she redesigned a science program in Title 1 public schools to increase underprivileged community participation. She has also taken multiple engagements to aid special needs children in education, art, and life skills.
Commenting on the same, Nibha Kothari, VP Strategy in the Founder’s Office said “I am thrilled to join the exceptional team at Kapture CX. The unwavering commitment of the founders, Shesh and Vikas, on building Kapture with rapid yet highly sustainable growth is truly inspiring. As Kapture continues its evolution into a global organization, I look forward to contributing to the ongoing success and further enhancing scalable processes.”
About the company-
Kapture is a renowned SaaS-based Customer Experience platform that deeply focuses on customer support and enables personal customer interactions. Founded in 2014, Kapture brings a customer profiling and segmentation tool that lets the user collect and segregate all prospect interactions on a single platform. This enables them to understand and profile their customers for a more real experience. Its AI engine integrated with Generative AI capabilities can summarize long communication threads with customers to give agents proper context about the issue, freeing customers from explaining themselves and saving agents from going through the entire communication history to get the context. Recently they raised Series A $4 million from Cactus Venture Partners.
