archiveYellow.ai

GTPL Hathway Limited (GTPL) offers a one-stop solution for all its offerings with the implementation of an NLP-trained multimodal AI chatbot, enabling seamless self-service, sales, and support. The chatbot is conversant in nine languages, enabling hyper-personalised and seamless customer experiences across WhatsApp, GTPL’s upcoming new App, website and Facebook page.   GTPL Hathway Limited, India’s largest Multi-System Operator (MSO), today unveiled an enhanced version of its WhatsApp bot, GIVA, integrating advanced AI capabilities.  The upgraded bot is designed to automate customer support, enable self-service, and provide after-sales service as part...

Global leader in conversational AI, which handles more than 12 billion conversations across more than 85 countries annually, uses generative AI to self-serve 90% of incoming customer queries, reduces operational costs by 20% by migrating to AWS   Amazon Web Services (AWS), an Amazon.com company, today announced that Yellow.ai, a global leader in conversational artificial intelligence (AI), has chosen AWS as its preferred cloud provider to power its generative AI–powered voicebot and chatbot solutions. These dynamic AI agents enhance the customer experience with goal-driven conversations with customers while comprehending their needs and providing highly personalized...