Press Release appoints Surbhi Agarwal, former Google leader to head Global Marketing

With this appointment, continues to strengthen its Executive Team with an aim to bolster its market position as a Total Experience (TX) Automation platform  , the world’s leading next-gen Total Experience (TX) automation platform today announced the appointment of Surbhi Agarwal, as its Senior Vice President (SVP) of Global Marketing.

Surbhi joins from Google Cloud, where she led product and solution marketing for Data Analytics and Cloud AI portfolio, including Contact Center AI. She comes with over two decades of leadership across product life cycle management, sales enablement, product marketing and product led growth in early-stage start-ups and large enterprises. Surbhi has also run product management and corporate strategy at Intel Corporation and McAfee.

Raghu Ravinutala, CEO and Co-founder,, said, “We are thrilled to bring Surbhi onboard at as part of our executive team. This is a crucial appointment for us,  at a time when we are sharpening our global strategy as a Total Experience (TX) solutions provider. As we scale our operations and expand our capabilities, Surbhi’s leadership will augment our efforts towards defining our brand and driving revenue. We look forward to her leadership and believe her experiences with global industry leaders will be invaluable as we grow across markets.”


In this role, Surbhi will be managing all of the marketing initiatives for across geographies to grow business in the US, Europe, Middle East, Africa, Asia and the Pacific regions. Based out of the San Francisco bay area, she will be actively expanding the company’s global footprint by building a highly impactful go-to-market team that would strengthen’s position in the market.

Speaking on her appointment, Surbhi said, “ is at a pivotal point of entering new geographies with its proven product capabilities, making this a very exciting time to join the executive team. With’s driven culture, differentiated offerings, leadership and market potential, I believe the company is strongly positioned to define and lead the Conversational AI space. I look forward to building the best-in-class marketing organization at to increase our market share and achieve new heights.”


With over 800 employees globally, continues to hire talent across sales, marketing, product and engineering. The company is growing at a fast pace and was recently recognized in the first ever Gartner Magic Quadrant for Enterprise Conversational AI Platforms, providing strong validation of its platform capabilities, and the disruption is bringing to the Conversational AI market.

About is the world’s leading next-gen Total Experience Automation Platform, enabling enterprises to make every conversation fulfilling and delightful for customers and employees. The platform is trusted across 85+ countries by 1200+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Bajaj Finserv, Food Panda, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognised by Frost & Sullivan, Gartner, Forrester, IDC, and G2 crowd as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.

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